Patient Experience Coordinator

Mountain Area Health Education Center; Asheville (NC); On-site; USD 42,000 - 44,000; Full time

Benefits offered by this job

Total Rewards package

PSLF eligibility

Job summary

Mountain Area Health Education Center in Asheville, NC is seeking a Customer Care Associate to support patient check-in/check-out, scheduling, and front desk duties, ensuring a positive patient experience.

The role requires strong communication, basic accounting for payments, insurance verification and the ability to coordinate interpreting services as needed. On-site, Monday–Friday with occasional flexibility.

Qualifications

• High school diploma or equivalent; two years of relevant experience preferred.
• Experience in a medical office/clinical environment is preferred.
• Spanish language ability strongly preferred.

Responsibilities

• Check-in/check-out patients and schedule appointments.
• Update patient demographics and insurance information.
• Verify insurance as needed and collect payments.
• Refer patients to financial advocates as needed.
• Prepare and provide patient paperwork; respond to walk-ins.
• Coordinate interpreting services as needed and monitor phone queues.
• Respond to calls, voicemails, and manage mail; scan/fax documents.
• Support orientation and provide satellite coverage as assigned.

Skills

Spanish language

Communication skills

Problem solving

Education

High school diploma or equivalent

Tools

Electronic Health Records

Medical office software

Job description

Mountain Area Health Education Center in Asheville, NC is seeking a Customer Care Associate to support patient check-in/check-out, scheduling, and front desk duties, ensuring a positive patient experience.

The role requires strong communication, basic accounting for payments, insurance verification and the ability to coordinate interpreting services as needed. On-site, Monday–Friday with occasional flexibility.