Patient Experience & Welcome Coordinator

Hopscotch Primary Care; Asheville (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Hopscotch Primary Care in Asheville, NC is seeking a Welcome Coordinator to be the initial point of contact for patients, creating a warm, patient-centered clinic experience. You will manage phone and electronic communications and support reception, scheduling, and front office operations.

Based in our Asheville clinic, the role runs Monday–Friday, 8am–5pm. The ideal candidate has clerical medical office experience, strong interpersonal skills, and a patient-first mindset to improve access to

Qualifications

• 1-2 years minimum experience in a customer service and customer-facing role.
• Kind and positive attitude with passion for helping others.
• Proficiency with computers.
• Ability to be flexible in a fast-paced environment.

Responsibilities

• Greet and check patients in and out.
• Verify insurance and collect copays.
• Maintain multiple schedules.
• Verify and update patient information in the electronic health record.
• Assist patients with forms and paperwork.
• Schedule patients and conduct outreach to them.
• Coordinate transportation for patients.
• Prepare and process medical records.
• Answer calls, take messages, and distribute communication across the care team via phone and electronic health record.

Skills

Customer service

Phone etiquette

Verbal communication

Computer proficiency

Team player

Tools

Electronic Health Record (EHR)

Job description

Hopscotch Primary Care in Asheville, NC is seeking a Welcome Coordinator to be the initial point of contact for patients, creating a warm, patient-centered clinic experience. You will manage phone and electronic communications and support reception, scheduling, and front office operations.

Based in our Asheville clinic, the role runs Monday–Friday, 8am–5pm. The ideal candidate has clerical medical office experience, strong interpersonal skills, and a patient-first mindset to improve access to