Patient Access & Visitor Experience Coordinator

BHS; Lexington (VA); On-site; USD 18,000 - 24,000; Part time

Benefits offered by this job

Health, Vision, Dental Insurance

Pet Insurance

Tuition Reimbursement

Maternity and Paternity Leave

PTO Buy Back Program

Bereavement Leave (pets)

Employee Support Fund

Retirement with Company Match

Identity Theft Protection

5 days of PTO upon hire

Job summary

Baptist Health in Lexington, VA seeks a part-time Visitor Management Representative to serve as the first point of contact for patients, visitors, vendors, contractors, volunteers, and guests entering the facility. You will verify visitor identity, screen access to secured areas, and ensure compliance with hospital security policies.

Responsibilities include welcoming guests, directing them, and maintaining a calm, service-oriented environment while enforcing visitation rules and coordinating

Qualifications

• High School Diploma or equivalent.
• One year of related experience.

Responsibilities

• Welcome all patients, visitors, vendors, contractors, and guests in a professional, courteous, and compassionate manner.
• Provide excellent customer service while maintaining security awareness.
• Answer questions and provide directions throughout the hospital.
• Assist visitors with wayfinding and general hospital information.
• Resolve routine visitor concerns and refer complex issues to Security or department leadership.
• Maintain a calm, respectful and service-oriented environment for all visitors.
• Enforce hospital visitation policies in regard to patient units as well as the facility.
• Verify visitor authorization for restricted nursing units.
• Deny entry when visitors fail to meet established security or visitation requirements.
• Identify and report suspicious activity to Security immediately.
• Assist with after-hours visitor access procedures
• Coordinate with Security regarding visitor issues requiring intervention.
• Communicate effectively with nursing units regarding visitation requests
• Maintain positive working relationships with Patient Access, Nursing, Administrative personnel, and any other department.

Education

High School Diploma or equivalent

Job description

Baptist Health in Lexington, VA seeks a part-time Visitor Management Representative to serve as the first point of contact for patients, visitors, vendors, contractors, volunteers, and guests entering the facility. You will verify visitor identity, screen access to secured areas, and ensure compliance with hospital security policies.

Responsibilities include welcoming guests, directing them, and maintaining a calm, service-oriented environment while enforcing visitation rules and coordinating