Patient Concierge & Guest Services

careers-baptisthealthal; Easton (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision

403(b) Retirement Savings Plan w/match

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid Time Off (up to 5 weeks to start)

Life Insurance

Extended Leave Plan (ELP)

Family Care (childcare, elder care, p…

Educational Benefits including tuition

Job summary

Baptist Health is seeking a Guest Services Representative to provide exceptional hospitality to patients and guests in a hospital setting. You will greet visitors, handle inquiries, assist with check-in, and help coordinate patient transport as needed.

The role requires a friendly, professional demeanor and a commitment to high standards of service. This position offers day-one benefits and ample opportunities for growth within the health system.

Qualifications

• High School diploma or equivalent preferred.
• Two years of experience in a customer service setting.

Responsibilities

• Greet and assist guests upon arrival and provide directions within the hospital.
• Assist guests with check-in procedures and visitor badge processes.
• Escort guests to their in-hospital destinations and respond to inquiries in a timely manner.
• Maintain professional image and collaborate with hospital staff across departments.

Skills

Customer service

Education

High School diploma or equivalent

Job description

Baptist Health is seeking a Guest Services Representative to provide exceptional hospitality to patients and guests in a hospital setting. You will greet visitors, handle inquiries, assist with check-in, and help coordinate patient transport as needed.

The role requires a friendly, professional demeanor and a commitment to high standards of service. This position offers day-one benefits and ample opportunities for growth within the health system.