Visitor Experience & Security Coordinator

Baptist Health; Lexington (AL); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Pet insurance

Tuition reimbursement

Maternity/Paternity leave

Job summary

Baptist Health seeks a part-time Visitor Management Representative to serve as the first point of contact for patients, visitors and guests, ensuring security and friendly service within the hospital.

Responsibilities include screening visitors, verifying identity, directing to departments, enforcing visitation policies, monitoring security, and collaborating with Security to maintain a safe environment 24/7.

Qualifications

• High School Diploma or Equivalent.
• One-Year related experience.

Responsibilities

• Welcome all patients, visitors, vendors, contractors, and guests in a professional, courteous, and compassionate manner.
• Provide excellent customer service while maintaining security awareness
• Answer questions and provide directions throughout the hospital
• Assist visitors with wayfinding and general hospital information.
• Resolve routine visitor concerns and refer complex issues to Security or department leadership.
• Maintain a calm, respectful and service-oriented environment for all visitors.
• Enforce hospital visitation policies in regard to patient units as well as the facility.
• Verify visitor authorization for restricted nursing units.
• Deny entry when visitors fail to meet established security or visitation requirements.
• Identify and report suspicious activity to Security immediately
• Assist with after-hours visitor access procedures
• Coordinate with Security regarding visitor issues requiring intervention.
• Communicate effectively with nursing units regarding visitation requests
• Maintain positive working relationships with Patient Access, Nursing, Administrative personnel, and any other department.

Skills

Customer service

Security awareness

Professional communication

Professional demeanor

Education

High School Diploma or Equivalent

Job description

Baptist Health seeks a part-time Visitor Management Representative to serve as the first point of contact for patients, visitors and guests, ensuring security and friendly service within the hospital.

Responsibilities include screening visitors, verifying identity, directing to departments, enforcing visitation policies, monitoring security, and collaborating with Security to maintain a safe environment 24/7.