Visitor Management Representative

BHS; Lexington (VA); On-site; USD 18,000 - 24,000; Part time

Benefits offered by this job

Health, Vision, Dental Insurance

Pet Insurance

Tuition Reimbursement

Maternity and Paternity Leave

PTO Buy Back Program

Bereavement Leave (pets)

Employee Support Fund

Retirement with Company Match

Identity Theft Protection

5 days of PTO upon hire

Job summary

Baptist Health in Lexington, VA seeks a part-time Visitor Management Representative to serve as the first point of contact for patients, visitors, vendors, contractors, volunteers, and guests entering the facility. You will verify visitor identity, screen access to secured areas, and ensure compliance with hospital security policies.

Responsibilities include welcoming guests, directing them, and maintaining a calm, service-oriented environment while enforcing visitation rules and coordinating

Qualifications

• High School Diploma or equivalent.
• One year of related experience.

Responsibilities

• Welcome all patients, visitors, vendors, contractors, and guests in a professional, courteous, and compassionate manner.
• Provide excellent customer service while maintaining security awareness.
• Answer questions and provide directions throughout the hospital.
• Assist visitors with wayfinding and general hospital information.
• Resolve routine visitor concerns and refer complex issues to Security or department leadership.
• Maintain a calm, respectful and service-oriented environment for all visitors.
• Enforce hospital visitation policies in regard to patient units as well as the facility.
• Verify visitor authorization for restricted nursing units.
• Deny entry when visitors fail to meet established security or visitation requirements.
• Identify and report suspicious activity to Security immediately.
• Assist with after-hours visitor access procedures
• Coordinate with Security regarding visitor issues requiring intervention.
• Communicate effectively with nursing units regarding visitation requests
• Maintain positive working relationships with Patient Access, Nursing, Administrative personnel, and any other department.

Education

High School Diploma or equivalent

Job description

Summary

Job Description

Visitor Management Representative

Part-Time, Days

The PBX/Switchboard Department serves as the hospital’s central communication hub, providing 24/7 support for patients, visitors, and staff. The team manages incoming calls, emergency communications, overhead paging, and critical notifications while delivering exceptional customer service and ensuring timely, accurate communication across the organization.

The Visitor Management Representative is responsible for providing exceptional customer service while supporting the hospital’s physical security and visitor management program. This position serves as the first point of contact for patients, visitors, vendors, contractors, volunteers, and guests entering the facility. The Visitor Management Representative verifies visitor identity, screens visitors accessing secured areas/units and ensures compliance with hospital security policies.

The Visitor Management Representative will also monitor Security cameras for entry points into the facility as well as entrances to

their designated unit of work. The Visitor Management Representative works with Security to identify hazards and potential security threats to the facility. In such instances, the Visitor Management Representative will ensure that prompt, appropriate notifications are made to Security, the Clinical House Supervisor, Emergency Services, and/or any other intervening bodies as applicable.

• Welcome all patients, visitors, vendors, contractors, and guests in a professional, courteous, and compassionate manner.
• Provide excellent customer service while maintaining security awareness
• Answer questions and provide directions throughout the hospital
• Assist visitors with wayfinding and general hospital information.
• Resolve routine visitor concerns and refer complex issues to Security or department leadership.
• Maintain a calm, respectful and service-oriented environment for all visitors.
• Enforce hospital visitation policies in regard to patient units as well as the facility.
• Verify visitor authorization for restricted nursing units.
• Deny entry when visitors fail to meet established security or visitation requirements.
• Identify and report suspicious activity to Security immediately
• Assist with after-hours visitor access procedures
• Coordinate with Security regarding visitor issues requiring intervention.
• Communicate effectively with nursing units regarding visitation requests
• Maintain positive working relationships with Patient Access, Nursing, Administrative personnel, and any other department.

Job Requirements

• High School Diploma or Equivalent
• One-Year related experience

Benefits

• Health, Vision, Dental and Pet Insurance
• Tuition Reimbursement up to $6,000 annually
• Company paid Maternity and Paternity Leave
• Bereavement Leave (includes pets)
• PTO Sell Back Program
• Compassionate Leave Sharing Program (PTO Donation)
• Employee Support Fund, for employees in need of emergency financial support
• Retirement with Company Match
• Identity Theft Protection
• 5 days of Paid Time Off available upon hire

Baptist Health is an Equal Employment Opportunity employer.