Patient Access & Treatment Navigator

Union Community Care; Lebanon (Lebanon County); On-site; USD 36,000 - 48,000; Full time

Job summary

Union Community Care is seeking a Treatment Navigator to deliver excellent customer service, register patients, and schedule appointments across multiple sites. You will explain treatment options and costs, review insurance benefits, and assist with financial planning while coordinating with the dental care team.

You will also verify preauthorizations, collect copays, maintain patient data in the EHR, and ensure alignment with treatment plans within authorized timelines.

Qualifications

• High School Diploma or GED required.
• Proficient in medical office software and patient registration.
• Knowledge of HIPAA regulations and patient privacy.

Responsibilities

• Register patients and schedule appointments.
• Explain treatment options and costs to patients.
• Verify insurance benefits and preauthorizations.
• Collect copays and manage payments.
• Provide excellent phone and in-person customer service.
• Assist with financial arrangements and sliding fee discounts.
• Maintain accurate patient demographics in EHR.
• Coordinate with care team to ensure timely treatment.

Skills

Customer service

Telephone skills

Communication skills

Organizational skills

Scheduling

Problem solving

Team player

HIPAA compliance

English proficiency

Bilingual (preferred)

Education

High School Diploma or GED

Tools

Athena EHR

Job description

Union Community Care is seeking a Treatment Navigator to deliver excellent customer service, register patients, and schedule appointments across multiple sites. You will explain treatment options and costs, review insurance benefits, and assist with financial planning while coordinating with the dental care team.

You will also verify preauthorizations, collect copays, maintain patient data in the EHR, and ensure alignment with treatment plans within authorized timelines.