Patient Access Training Specialist - Elevate Care

Marin General Hospital; Novato (CA); On-site; USD 43,050 - 60,270; Full time

Job summary

Marin General Hospital is seeking a Training Specialist in Novato, California. This role focuses on identifying skill gaps within the Patient Access department, developing and implementing training programs, and ensuring effective onboarding for staff. Candidates should have at least two years of experience in healthcare call centers, strong communication and problem-solving skills, and a knowledge of Patient Access processes. A Bachelor's degree is preferred, and the position is full-time with competitive pay ranging from $31.25 to $43.75 per hour.

Qualifications

• Minimum of two years’ experience in healthcare call center or patient access.
• Experience in teaching, training, and troubleshooting.
• Solid working knowledge of Patient Access subject matter.

Responsibilities

• Manage design, preparation, delivery, and needs assessments for training.
• Create and implement curricula based on departmental needs.
• Track and document overall effectiveness of training programs.

Skills

Oral and written communication skills

Problem-solving skills

Planning and presentation skills

Ability to develop and mentor others

Education

High school diploma or GED

Bachelor’s Degree preferred

Tools

MS Office

Data management software

Data analysis tools

Job description

Marin General Hospital is seeking a Training Specialist in Novato, California. This role focuses on identifying skill gaps within the Patient Access department, developing and implementing training programs, and ensuring effective onboarding for staff. Candidates should have at least two years of experience in healthcare call centers, strong communication and problem-solving skills, and a knowledge of Patient Access processes. A Bachelor's degree is preferred, and the position is full-time with competitive pay ranging from $31.25 to $43.75 per hour.