Patient Access Training & Onboarding Lead

Conway-Medical-Center; Conway (SC); On-site; USD 65,000 - 85,000; Full time

Job summary

Conway Medical Center in the United States seeks an experienced Patient Access Educator to lead training and development for the Patient Access team. You will design onboarding programs, mentor staff, monitor performance, and partner with leadership to improve patient experience and registration accuracy.

The role focuses on ensuring compliance with HIPAA, EMTALA, CMS regulations, and Joint Commission standards while fostering a positive, patient-centered learning environment.

Qualifications

• Minimum of 3–5 years of Patient Access experience required.
• Previous training, education, leadership, or mentoring experience preferred.
• Experience with electronic health record (EHR) and registration systems.
• Knowledge of insurance verification and medical terminology.

Responsibilities

• Design, implement, and maintain onboarding and ongoing education programs for Patient Access staff.
• Train new hires on registration workflows, insurances/verification, scheduling, customer service, and cash collections.
• Conduct competency assessments and skills evaluations to ensure staff readiness.
• Develop and update training materials and job aids.
• Coordinate orientation schedules and maintain training records.
• Monitor registration quality through audits and provide coaching to improve accuracy.
• Ensure compliance with HIPAA, EMTALA, CMS regulations, Joint Commission standards, and Conway Medical Center policies.
• Partner with department leadership to identify performance gaps and create improvement plans.
• Serve as a subject matter expert for Patient Access systems and workflows.
• Assist with implementation of new software, policies, and operational changes by developing and delivering training.
• Facilitate classroom, virtual, and one-on-one training sessions.
• Mentor trainers, team leads, and frontline staff to promote professional growth.
• Track training metrics and report employee progress to leadership.
• Support process improvement initiatives focused on patient satisfaction, revenue cycle accuracy, and operational excellence.
• Participate in department meetings, committees, and special projects.
• Maintain a positive, professional, and patient-centered environment.
• Teach frontline staff how to manage difficult interactions while maintaining a welcoming, compassionate demeanor and professional attitude.
• Lead the onboarding process for new hires, creating a positive learning environment that fosters retention and skill building.
• Equip team members to break down complex medical jargon and insurance terms in simple understandable language for patients.
• Complete other duties as assigned by department leadership.

Skills

Patient access experience

Training/mentoring

EHR systems

Insurance verification

Medical terminology

Education

Associate’s or Bachelor’s degree in Healthcare Administration, Business, Education, or related field preferred

Job description

Conway Medical Center in the United States seeks an experienced Patient Access Educator to lead training and development for the Patient Access team. You will design onboarding programs, mentor staff, monitor performance, and partner with leadership to improve patient experience and registration accuracy.

The role focuses on ensuring compliance with HIPAA, EMTALA, CMS regulations, and Joint Commission standards while fostering a positive, patient-centered learning environment.