Patient Access Training Specialist- Naperville, IL

NorthShore University HealthSystem; Naperville (IL); On-site; USD 34,440 - 50,971; Full time

Benefits offered by this job

Premium pay opportunities

Tuition Reimbursement

Free Parking

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off and Holidays

Community Involvement Opportunities

Job summary

Endeavor Health is seeking a Patient Access Training Specialist to lead training, onboarding, and quality assurance for Patient Access staff at the Naperville location. The role focuses on improving financial performance, efficiency, and patient experience through comprehensive education programs.

The position requires a high school diploma or GED, with preference for an associate or bachelor’s degree in education, organizational development, business, or healthcare, and experience in training

Qualifications

• Requires high school education or GED with healthcare or business exposure.
• Associate degree or equivalent plus 3 years of related experience in patient access or revenue cycle.
• Bachelor's degree in education, organizational development, business, or healthcare preferred.

Responsibilities

• Lead training and QA for all Patient Access staff under supervision.
• Develop onboarding programs for new hires and ongoing refresher training.
• Deliver in-person and virtual training sessions and evaluate learning outcomes.
• Perform audits, data analysis, and root-cause reviews to improve processes.

Skills

Adult education

Training delivery

Interpersonal communication

Medical terminology knowledge

Education

High School diploma or GED

Associate degree in business or healthcare

Bachelor's degree in education, organizational development, business, or healthcare

Job description

Hourly Pay Range

$24.86 - $37.29 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights

• Sign on bonus: N/A
• Position: Patient Access Training Specialist
• Location: EDH Main Hospital Naperville
• Full Time/Part Time: Full-time
• Hours: Monday-Friday: 8:00 AM- 4:30 PM
• Required Travel: No

What you will need

• Required Education: High School diploma or GED
• Associate degree in business or healthcare or minimum three years of Patient Access experience or minimum three years of Revenue Cycle experience
• Preferred Education and/or Experience:
  • Bachelor's degree in education, organizational development, business, or healthcare
  • Knowledge of medical terminology, legal and technical aspects of patient access and third-party insurances
• Required license and/or certification: A valid driver's license is required if the incumbent is selected to perform related duties at an off-site location.

Experience & Skills

• Previous experience in adult education and training
• Proficiency with computer programs
• A significant level of interpersonal and effective communication skills. Effective written skills for drafting and documenting training and educational materials.
• Knowledge of medical terminology, legal and technical aspects of patient access and third-party insurances

What you will do

Under general supervision, the Patient Access Training Specialist is responsible for the training, education, and quality assurance (QA) activities for all Patient Access employees. Serving as the operational lead and subject matter expert, this role oversees training and education related to Patient Access systems, workflows, regulatory compliance, and departmental policies and procedures. Key responsibilities include developing and delivering comprehensive onboarding programs for new hires, as well as ongoing and refresher training for existing staff, with a focus on enhancing financial performance, operational efficiency, and the overall patient experience. The Patient Access Training Specialist facilitates in-person and virtual training sessions, evaluates learning outcomes, and ensures staff competency and adherence to organizational standards. This role also manages the Patient Access Quality Program through audits, work queue monitoring, data and report analysis, direct observations, and root cause analysis. Based on findings, the Training Specialist provides coaching, feedback, and recommendations for process improvements to optimize performance, compliance, and service quality. Additional responsibilities include supporting initiatives designed to enhance the patient experience and performing Patient Access Representative duties as needed to support operational requirements.

Benefits (full-time or part-time positions)

• Premium pay such as shift, on call, holiday and more based on an employee's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Career pathways to promote professional growth and development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

About Endeavor Health

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

Community Involvement

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Accommodations

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Commitment to Diversity, Equity and Inclusion

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

Equal Opportunity Employer

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.