Patient Access Training Specialist

Edward Elmhurst Health; Warrenville (IL); On-site; USD 34,247 - 51,370; Full time

Benefits offered by this job

Career growth

Medical, dental, vision options

Tuition reimbursement

Free parking

Wellness savings plan

Health Savings Account options

Retirement with company match

Paid time off

Job summary

Edward Elmhurst Health is seeking a Patient Access Training Specialist in Warrenville to design and deliver training programs for the call center. You will develop curricula for new hires, technical skill refreshers, customer service techniques, and compliance requirements.

You will lead both in-person and virtual sessions, tailor content to team needs, and apply adult learning principles to ensure practical application. Strong communication and knowledge of QA in contact centers are essential.

Qualifications

• Associate’s Degree or 2 years relevant experience.
• 2 years QA or training experience in contact center.
• Experience in contact center training and QA and analysis programs.
• Strong written and verbal communication skills.
• Understanding of contact center operations and QA role.
• Proficient in presentation and analytic tools.

Responsibilities

• Create comprehensive training materials: presentations, manuals, e-learning, simulations.
• Customize training content for team needs and product updates.
• Incorporate adult learning principles for engaging experiences.
• Lead in-person and virtual training sessions for new hires and staff.
• Facilitate onboarding and mentorship during initial weeks.

Skills

Instructional design

Adult learning

Communication

Presentation

Education

Associate degree or 2 years experience

Tools

LMS

Data analytics

Authoring tools

Job description

## Patient Access Training SpecialistApplylocations: SRO Corporate Center Warrenville 4201 Winfield Road: NCH 800 W Central Rd Arlington Heightstime type: Full timeposted on: Posted Todayjob requisition id: R45149**Hourly Pay Range:**$24.86 - $37.29 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.**Position Highlights:*** ## Sign on bonus: N/A* ## Position: **Patient Access Training Specialist*** ## Location: SRO Corporate Center Warrenville 4201 Winfield Road* ## Full Time/Part Time: Full Time: 8:00 am- 4:30 pm with some flexibility.* ## Required Travel: EEH, NCH, Skokie (rare)* ## **What you will do:*** ## Training Program Development-Create comprehensive training materials, including presentations, manuals, e-learning modules, and simulations, tailored to the needs of the call center. Develop curriculum for new hire orientation, technical skill enhancement, customer service techniques, and compliance requirements.* ## Customize Training Programs- Adjust and personalize training content based on specific team needs, product updates, or identified knowledge gaps. Continuously improve and update training programs to reflect changes in company policies, procedures, and industry trends.* ## Incorporate Adult Learning Principles-Use instructional design best practices and adult learning methodologies to create engaging and effective learning experiences. Develop interactive and scenario-based training modules that encourage active participation and real-world application of skills.* ## Conduct In-Person and Virtual Training Sessions ## Lead classroom and remote training sessions for new hires and existing staff, ensuring all learning objectives are met.Use a variety of instructional techniques, including role-playing, hands-on activities, and demonstrations to enhance the learning experience.* ## Facilitate Onboarding for New Hires Guide new customer service representatives through the onboarding process, ensuring they are fully trained on company systems, protocols, and customer service best practices. Provide support and mentorship during the first few weeks of employment to ensure a smooth transition into the team.* ## What you will need:* ## Education: Associate’s Degree or 2 years relevant experience* ## Experience: 2 Years Quality Assurance or training experience.* ## Experience in contact center training and quality assurance and analysis programs.* ## Exceptional written and verbal communication skills ## A strong understanding of the contact center environment and the role Quality Assurance plays in the attraction, retention, and performance of high-quality employee talent.* ## Technical skills and proficiency in the use of various presentation and analytical tools necessary for the creation of visually and verbally engaging content.* ## Knowledge of Training and Quality Assurance tools: Knowledge management, data, text or speech analytics, LMS, and other authoring and analytics tools.* ## ## **Benefits (For full time or part time positions):*** ## Career Pathways to Promote Professional Growth and Development* ## Various Medical, Dental, Pet and Vision options* ## Tuition Reimbursement* ## Free Parking* ## Wellness Program Savings Plan* ## Health Savings Account Options* ## Retirement Options with Company Match* ## Paid Time Off and Holiday Pay* ## Community Involvement Opportunities* ## Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org. ## ## When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. ## ## Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”. ## ## Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information. ## ## Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all. ## ## EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.