Patient Access Tech II

Children's Hospital of The King's Daughters; Virginia Beach (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Children's Hospital of The King's Daughters is seeking a Patient Access Technician to support revenue cycle by collecting accurate data, handling documentation, and retrieving information with computerized systems. This role reports to the Mental Health Therapy Manager and involves collaboration across departments.

The position requires a high school diploma or equivalent, 12+ months of medical billing experience, and familiarity with ICD-9/CPT coding.

Qualifications

• High school diploma or equivalent required.
• 3–5 years related experience preferred; at least 12 months medical billing/follow-up in hospital patient accounts.
• Familiar with ICD-9/CPT coding and third-party payer verification; solid medical terminology.
• Strong communication and grammar; proficient keyboarding.
• Must be able to travel to varying work locations; background checks may be required.

Responsibilities

• Verify active insurance policies and benefits; determine authorization requirements.
• Update and resolve registration discrepancies.
• Communicate authorization needs to appropriate staff for services.
• Collaborate with departments on patient access information.
• Perform pre-registration and insurance verification for CHKDHS services.
• Provide coverage to assigned registration locations as needed.
• Act as Patient Account Tech I when required.
• Perform other duties as assigned.

Skills

Insurance verification

Medical terminology

Interpersonal communication

Typing speed

Public interaction

Travel flexibility

Education

High school diploma or equivalent

Job description

The Patient Access Technician facilitates the revenue cycle and is responsible for accurate data collection, documentation, and data retrieval with computerized systems. Reports to the Mental Health Therapy Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Performs insurance verification for active policy, confirmation of benefits or authorization requirements.
• Reviews and updates registration discrepancies.
• Communicates authorization requirements to appropriate staff to ensure services are properly authorized.
• Works collaboratively with various departments on patient access related information.
• Conducts pre-registration and insurance verification for CHKDHS services.
• Provides coverage to assigned registration locations including those outside of primary work location or by task assignment based on operational needs.
• Functions as a Patient Account Tech I as necessary.
• Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

• None required.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

• Minimum education requirement is a high school diploma or equivalent.
• Three to five years related work experience preferred.
• Minimum twelve months of medical billing and follow-up experience in a hospital patient account department, physician office or medical services organization.
• Must be familiar with ICD-9/CPT coding, third party payer insurance verification processes and medical terminology.
• Interpersonal skills necessary in order to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.
• Demonstrates proficiency in computer keyboarding skills required.
• Ability to relate well with the public.
• Must be able to travel to varying work locations as needed.
• Increased Security Clearance Required for Job Roles in Medical Tower II: FBI fingerprinting, criminal background check, and Child Protective Services registry search.

WORKING CONDITIONS

• Normal office environment with little exposure to excessive noise, dust, temperature and the like. Frequent exposure to communicable disease and moderately adverse working conditions due to performance of certain patient care activities.

PHYSICAL REQUIREMENTS

• Click here to view physical requirements.