Patient Access Tech - Lead

Children's Hospital of The King's Daughters; Newport News (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

Children's Hospital of The King's Daughters in Newport News, VA is seeking a Lead Patient Access Technician to support the revenue cycle through patient registration, insurance verification, and authorizations. The role ensures accurate data collection and retrieval using computerized systems.

The candidate will oversee front office staffing, guide staff on billing regulations, and maintain exceptional customer service for families, patients, and coworkers.

Qualifications

• High school diploma required.
• 3–5 years patient registration or electronic medical billing experience is required.
• Knowledge of ICD, CPT/HCPCS coding is required.
• Familiar with third party insurance follow-up and billing processes.

Responsibilities

• Coordinate day-to-day front office operations and staffing.
• Guide patient access staff and resolve workflow concerns.
• Act as resource on payor rules and billing regulations.
• Provide outstanding customer service to families and staff.

Skills

Customer service

Data entry

Communication

Staff coordination

Education

High school diploma

Job description

Under the direction of departmental leadership, the Lead Patient Access Technician provides support and guidance necessary to facilitate the revenue cycle process in third party billing. Responsibilities include patient registration, insurance verification, obtaining authorizations, and third party follow-up. Responsible for accurate data collection, documentation, and data retrieval with computerized systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinates the day to day operations and staffing for the front office.
• Monitors work flow, provides guidance and assistance to patient access staff in order to resolve concerns and recommends process improvement measures.
• Serves as a resource on laws, payor rules, and regulations governing billing and collection procedures.
• Renders exceptional customer service to parents, patients, visitors and co-workers.
• Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

• Certification as Certified Healthcare Access Associate (CHAA), Medical Assistant, or in medical office billing preferred.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

• High school diploma or equivalent required.
• Minimum of 3 -5 years patient registration or electronic medical billing utilizing medical billing software, manual claim billing experience acquired in a hospital patient account department, physician office or medical services organization is required.
• Knowledge of ICD, CPT/HCPCS coding, medical terminology required.
• Must be familiar with third party insurance follow-up, cash application, point of service collections, customer service and document imaging processes.
• Proficiency in computer keyboarding skills required.
• Ability to relate well with the public.
• Ability to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.

WORKING CONDITIONS

• Normal office environment with little exposure to excessive noise, dust, temperature and the like. Frequent potential exposure to illness through routine work environment within a patient care area.

PHYSICAL REQUIREMENTS

• Click here to view physical requirements