Patient Access Tech

Children's Hospital of The King's Daughters; Newport News (VA); On-site; USD 30,000 - 42,000; Full time

Job summary

CHKDHS seeks a Patient Access Technician to support the patient care team at CHKDHS, serving as a courteous liaison and handling initial data collection and information exchange.

The role involves patient greeting, registration, insurance verification, and coordination with multiple departments to ensure smooth access to services and accurate data entry. Training provided for CHKDHS processes.

Qualifications

• Strong customer service and communication skills are essential.
• Excellent interpersonal skills necessary to gather and relay information.
• Proficiency in basic computer and data-entry tasks (keyboard).
• Knowledge of healthcare terminology and patient interaction is preferred.

Responsibilities

• Greets, instructs, directs and assists patients and visitors upon arrival to the service area.
• Facilitates the revenue cycle process including patient registration, insurance verification, co-payment collection, authorization data entry and billing inquiries.
• Collaborates with various departments on patient access information and data accuracy.
• Performs pre-registration and insurance verification for CHKDHS services.
• Provides coverage to assigned registration locations including those outside primary work location as needed.
• Performs other duties as assigned.

Skills

Customer service

Interpersonal skills

Communication

Keyboarding

Education

High school diploma or equivalent

Job description

Under direction of departmental leadership, the Patient Access Technician provides clerical and secretarial support for the patient care team and serves as a patient liaison for medical support services. Responsible for accurate data collection, documentation, and data retrieval with computerized systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets, instructs, directs and assists patients and visitors upon arrival to the service area.
• Facilitates the revenue cycle process to include but not limited to patient registration, insurance verification to confirm active policy, co-payment collection, authorization data entry and billing inquiry functions.
• Works collaboratively with various departments on patient access related information.
• Conducts pre-registration and insurance verification for CHKDHS services.
• Provides coverage to assigned registration locations including those outside of primary work location or by task assignment based on operational needs.
• Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

• None required.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

• High school diploma or equivalent required.
• 2 - 3 years of related work experience preferred.
• Minimum of six months customer service experience required, preferably in a healthcare setting.
• Knowledge of third party payers, ICD-9/ CPT coding and medical terminology preferred.
• Interpersonal skills necessary in order to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.
• Demonstrates proficiency in computer keyboarding skills required.
• Must be able to travel to varying work locations as needed.

WORKING CONDITIONS

• Normal office environment with little exposure to excessive noise, dust, temperature and the like. Frequent exposure to communicable disease and moderately adverse working conditions due to performance of certain patient care activities.