Patient Access Tech II

Children's Hospital of The King's Daughters; Newport News (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Children's Hospital of The King's Daughters is seeking a Patient Access Technician to support revenue cycle functions. Responsibilities include insurance verification, pre-registration, and accurate data collection using computerized systems.

The role reports to the Mental Health Therapy Manager and requires flexibility to cover multiple registration locations. Ideal candidates have 3–5 years of related experience, familiarity with ICD-9/CPT coding, and strong communication skills.

Qualifications

• High school diploma or equivalent.
• 3–5 years related work experience preferred.
• 12 months minimum medical billing and follow-up experience in hospital patient account department.
• Familiar with ICD-9/CPT coding and third party payer verification processes.
• Excellent oral and written communication skills.
• Proficient keyboarding skills.
• Ability to travel to varying work locations as needed.
• Increased security clearance required: FBI fingerprinting, background check, CPS registry search.

Responsibilities

• Performs insurance verification for active policy, confirmation of benefits or authorization requirements.
• Reviews and updates registration discrepancies.
• Communicates authorization requirements to appropriate staff to ensure services are properly authorized.
• Works collaboratively with various departments on patient access information.
• Conducts pre-registration and insurance verification for CHKDHS services.
• Provides coverage to assigned registration locations including those outside of primary work location.
• Functions as a Patient Account Tech I as necessary.
• Performs other duties as assigned.

Skills

Insurance verification

Data entry

Medical terminology

Interpersonal communication

Keyboarding

Travel readiness

Security clearance readiness

Education

High school diploma or equivalent

Job description

The Patient Access Technician facilitates the revenue cycle and is responsible for accurate data collection, documentation, and data retrieval with computerized systems. Reports to the Mental Health Therapy Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Performs insurance verification for active policy, confirmation of benefits or authorization requirements.
• Reviews and updates registration discrepancies.
• Communicates authorization requirements to appropriate staff to ensure services are properly authorized.
• Works collaboratively with various departments on patient access related information.
• Conducts pre-registration and insurance verification for CHKDHS services.
• Provides coverage to assigned registration locations including those outside of primary work location or by task assignment based on operational needs.
• Functions as a Patient Account Tech I as necessary.
• Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

• None required.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

• Minimum education requirement is a high school diploma or equivalent.
• Three to five years related work experience preferred.
• Minimum twelve months of medical billing and follow-up experience in a hospital patient account department, physician office or medical services organization.
• Must be familiar with ICD-9/CPT coding, third party payer insurance verification processes and medical terminology.
• Interpersonal skills necessary in order to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.
• Demonstrates proficiency in computer keyboarding skills required.
• Ability to relate well with the public.
• Must be able to travel to varying work locations as needed.
• Increased Security Clearance Required for Job Roles in Medical Tower II: FBI fingerprinting, criminal background check, and Child Protective Services registry search.

WORKING CONDITIONS

• Normal office environment with little exposure to excessive noise, dust, temperature and the like. Frequent exposure to communicable disease and moderately adverse working conditions due to performance of certain patient care activities.

PHYSICAL REQUIREMENTS

• Click here to view physical requirements.