Patient Registration Technician

Children's Hospital of The King's Daughters; Norfolk (VA); On-site; USD 25,000 - 36,000; Full time

Job summary

Children's Hospital of The King's Daughters in Norfolk, VA is seeking a Patient Registration Technician to greet and register patients and visitors, collect data, and route inquiries using computerized systems. You will coordinate scheduling, verify insurance, maintain accounts, and support billing inquiries while delivering exceptional customer service in a fast-paced hospital environment.

The role requires accurate data entry, strong communication, and the ability to work with diverse

Qualifications

• High school diploma or equivalent.
• 2-3 years related work experience preferred.
• Ability to relate well with the public.
• Ability to gather and exchange information clearly.
• Ability to sort and file materials correctly.
• Knowledge of computer data entry processes.
• General knowledge of ICD-9/CPT coding and third party payer insurance verification processes and medical terminology preferred.

Responsibilities

• Renders exceptional customer service to patients, parents, visitors and co-workers.
• Serves as patient liaison for healthcare services.
• Assists in maintaining medical records, filing systems, account balances and reconciliation of days accounts receivable.
• May perform charge entry and charge batching processes as necessary.
• Provides clerical and secretarial support.
• Performs other duties as assigned.

Skills

Customer service

Data collection

Scheduling

Insurance verification

Billing inquiries

Communication

Education

High school diploma or equivalent

Tools

Computerized systems

Data entry software

Job description

The Patient Registration Technician greets, instructs, directs and assists patients and visitors upon arrival to the service area or through telecommunication devices. Responsible for accurate data collection, documentation, and data retrieval with computerized systems. Performs patient scheduling, registration processes, insurance verification, maintains account information, co-payments, referrals, authorizations, and billing inquiry functions. Reports to Manager/Supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Renders exceptional customer service to parents, patients, visitors and co-workers.
• Serves as patient liaison for healthcare services.
• Assists in maintaining medical records, filing systems, account balances and reconciliation of days accounts receivable.
• May perform charge entry and charge batching processes as necessary.
• Provides clerical and secretarial support.
• Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

• None required.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

• High school diploma or equivalent.
• 2-3 years related work experience preferred.
• Ability to relate well with the public.
• Ability to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.
• Ability to sort and file materials correctly by alphabetical or numeric systems.
• Knowledge of computer data entry processes required.
• General knowledge of ICD-9/CPT coding and third party payer insurance verification processes and medical terminology preferred.

WORKING CONDITIONS

• Normal office environment with little exposure to excessive noise, dust, temperature, and the like. Frequent exposure to communicable disease and moderately adverse working conditions due to performance of certain patient care activities.

PHYSICAL REQUIREMENTS

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