Patient Account Tech I (Customer Service)

Children's Hospital of The King's Daughters; Norfolk (VA); On-site; USD 30,000 - 54,000; Full time

Job summary

The Patient Account Technician at Children's Hospital of The King's Daughters provides essential support to the revenue cycle, including patient registration, insurance verification, and collection of co-payments. You will interact with patients, payers, and hospital departments to ensure accurate data collection and timely billing.

A high school diploma and at least six months of related experience are required. Strong communication and keyboarding skills are essential for success.

Qualifications

• High school diploma or equivalent.
• Minimum of six months customer service and/or document imaging experience in a hospital or medical setting.
• Familiar with third party insurance follow-up, cash application, billing processes and credit resolution.
• Proficiency in computer keyboarding skills.
• Ability to relate well with the public.
• Strong written and verbal communication skills.

Responsibilities

• Accurately bills, collects and maintains patient accounts.
• Communicates with patients, payers, vendors, hospital departments, and outside parties in relation to patient accounts.
• Greets, instructs, directs and assists visitors to the department.
• Supports the department as needed to ensure services performed positively affect the revenue cycle process.
• Performs other duties as assigned.

Skills

Customer service

Document imaging

Insurance follow-up

Billing processes

Keyboarding

Communication skills

Education

High school diploma or equivalent

Job description

The Patient Account Technician provides support necessary to facilitate the revenue cycle process which may include, but is not limited to: patient registration, insurance verification, collection of co-payments, obtaining authorizations, third party follow-up, and billing inquiry functions. Duties may include clerical support for department. Responsible for accurate data collection, documentation, and data retrieval with computerized systems. Reports to department leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Accurately bills, collects and maintains patient accounts.
• Communicates with patients, payers, vendors, hospital departments, and outside parties in relation to patient accounts.
• Greets, instructs, directs and assists visitors to the department.
• Supports the department as needed to ensure services performed positively affect the revenue cycle process.
• Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

None required.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

• Position requires a high school diploma or equivalent.
• Minimum of six months customer service and/or document imaging experience acquired in a hospital patient account, physician office or medical services organization required.
• Must be familiar with third party insurance follow-up, cash application, billing processes and credit resolution processes.
• Proficiency in computer keyboarding skills required.
• Ability to relate well with the public.
• Ability to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.

WORKING CONDITIONS

• Normal office environment with little exposure to excessive noise, dust, temperature and the like.

PHYSICAL REQUIREMENTS

• Click here to view physical requirements.