Patient Access Tech

Children's Hospital of The King's Daughters; Newport News (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

The Children's Hospital of The King's Daughters is seeking a Patient Access Technician to provide clerical support to the patient care team and act as a liaison for medical support services. You will handle data collection and retrieval using computerized systems, ensuring accurate registration and insurance verification.

Primary duties include greeting patients, assisting with the revenue cycle, and collaborating with departments to manage patient access information.

Qualifications

• High school diploma or equivalent required.
• 6+ months customer service experience preferred (minimum 6 months required).
• 2–3 years of related work experience preferred.
• Knowledge of third-party payers and medical coding preferred.
• Proficiency in computer keyboarding required.
• Ability to travel to varying work locations.

Responsibilities

• Greets, instructs, directs and assists patients and visitors upon arrival.
• Facilitates revenue cycle: registration, insurance verification, co-payment collection, authorization data entry, billing inquiries.
• Works collaboratively with various departments on patient access related information.
• Conducts pre-registration and insurance verification for CHKDHS services.
• Provides coverage to assigned registration locations including those outside of primary work location or by task assignment based on operational needs.
• Performs other duties as assigned.

Skills

Customer service

Interpersonal skills

Typing/Keyboarding

Medical terminology

ICD-9/CPT knowledge

Data entry

Payer knowledge

Education

High school diploma or equivalent

Job description

Under direction of departmental leadership, the Patient Access Technician provides clerical and secretarial support for the patient care team and serves as a patient liaison for medical support services. Responsible for accurate data collection, documentation, and data retrieval with computerized systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets, instructs, directs and assists patients and visitors upon arrival to the service area.
• Facilitates the revenue cycle process to include but not limited to patient registration, insurance verification to confirm active policy, co-payment collection, authorization data entry and billing inquiry functions.
• Works collaboratively with various departments on patient access related information.
• Conducts pre-registration and insurance verification for CHKDHS services.
• Provides coverage to assigned registration locations including those outside of primary work location or by task assignment based on operational needs.
• Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

None required.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

• High school diploma or equivalent required.
• 2 - 3 years of related work experience preferred.
• Minimum of six months customer service experience required, preferably in a healthcare setting.
• Knowledge of third party payers, ICD-9/ CPT coding and medical terminology preferred.
• Interpersonal skills necessary in order to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.
• Demonstrates proficiency in computer keyboarding skills required.
• Must be able to travel to varying work locations as needed.

WORKING CONDITIONS

• Normal office environment with little exposure to excessive noise, dust, temperature and the like. Frequent potential exposure to illness through routine work environment within a patient care area.

PHYSICAL REQUIREMENTS

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