Patient Access Tech

Children's Hospital of The King's Daughters; Norfolk (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Children's Hospital of The King's Daughters in Norfolk, VA is seeking a Patient Access Technician to provide clerical and secretarial support for the patient care team and act as a liaison for medical support services.

Under direction, the role ensures accurate data collection and data retrieval in computerized systems, handles pre-registration and insurance verification, and participates in revenue cycle activities across multiple service areas.

Qualifications

• High school diploma or equivalent required.
• 2-3 years related work experience preferred.
• Minimum of six months customer service experience required, preferably in a healthcare setting.
• Knowledge of third party payers, ICD-9/CPT coding and medical terminology preferred.
• Strong written and oral communication skills with proper grammar, spelling and punctuation.
• Proficiency in computer keyboarding skills required.

Responsibilities

• Greets, instructs, directs and assists patients and visitors upon arrival to the service area.
• Facilitates the revenue cycle process including patient registration, insurance verification to confirm active policy, co-payment collection, authorization data entry and billing inquiry functions.
• Works collaboratively with various departments on patient access related information.
• Conducts pre-registration and insurance verification for CHKDHS services.
• Provides coverage to assigned registration locations including locations outside of primary work location as needed.
• Performs other duties as assigned.

Skills

Data entry

Customer service

Interpersonal skills

Keyboarding

Education

High school diploma or equivalent

Job description

Under direction of departmental leadership, the Patient Access Technician provides clerical and secretarial support for the patient care team and serves as a patient liaison for medical support services. Responsible for accurate data collection, documentation, and data retrieval with computerized systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets, instructs, directs and assists patients and visitors upon arrival to the service area.
• Facilitates the revenue cycle process to include but not limited to patient registration, insurance verification to confirm active policy, co-payment collection, authorization data entry and billing inquiry functions.
• Works collaboratively with various departments on patient access related information.
• Conducts pre-registration and insurance verification for CHKDHS services.
• Provides coverage to assigned registration locations including those outside of primary work location or by task assignment based on operational needs.
• Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

None required.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

• High school diploma or equivalent required.
• 2 - 3 years of related work experience preferred.
• Minimum of six months customer service experience required, preferably in a healthcare setting.
• Knowledge of third party payers, ICD-9/ CPT coding and medical terminology preferred.
• Interpersonal skills necessary in order to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.
• Demonstrates proficiency in computer keyboarding skills required.
• Must be able to travel to varying work locations as needed.

WORKING CONDITIONS

• Normal office environment with little exposure to excessive noise, dust, temperature and the like. Frequent potential exposure to illness through routine work environment within a patient care area.

PHYSICAL REQUIREMENTS

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