Patient Access Tech

Children's Hospital of The King's Daughters; Chesapeake (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Children's Hospital of The King's Daughters is seeking a Patient Access Technician to support the patient care team with clerical duties and serve as a liaison for medical support services. The role emphasizes accurate data collection and retrieval using computerized systems.

The position requires a high school diploma, 2–3 years of related experience, and familiarity with insurance verification and coding concepts. Travel to multiple locations may be required in this role.

Qualifications

• High school diploma or equivalent required.
• 2–3 years of related work experience preferred.
• Minimum six months customer service experience required, preferably in healthcare.

Responsibilities

• Greet and assist patients and visitors upon arrival.
• Facilitate revenue cycle tasks including patient registration, insurance verification, co-payment collection, and data entry.
• Collaborate with departments on patient access information.
• Perform pre-registration and insurance verification for services.
• Provide coverage to various registration locations as needed.

Skills

Customer service

Medical terminology

Data collection

Education

High school diploma or equivalent

Tools

EMR systems

Job description

Under direction of departmental leadership, the Patient Access Technician provides clerical and secretarial support for the patient care team and serves as a patient liaison for medical support services. Responsible for accurate data collection, documentation, and data retrieval with computerized systems.

GENERAL SUMMARY

Under direction of departmental leadership, the Patient Access Technician provides clerical and secretarial support for the patient care team and serves as a patient liaison for medical support services. Responsible for accurate data collection, documentation, and data retrieval with computerized systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets, instructs, directs and assists patients and visitors upon arrival to the service area.
• Facilitates the revenue cycle process to include but not limited to patient registration, insurance verification to confirm active policy, co-payment collection, authorization data entry and billing inquiry functions.
• Works collaboratively with various departments on patient access related information.
• Conducts pre-registration and insurance verification for CHKDHS services.
• Provides coverage to assigned registration locations including those outside of primary work location or by task assignment based on operational needs.
• Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

• None required.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

• High school diploma or equivalent required.
• 2 - 3 years of related work experience preferred.
• Minimum of six months customer service experience required, preferably in a healthcare setting.
• Knowledge of third party payers, ICD-9/ CPT coding and medical terminology preferred.
• Interpersonal skills necessary in order to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.
• Demonstrates proficiency in computer keyboarding skills required.
• Must be able to travel to varying work locations as needed.

WORKING CONDITIONS

• Normal office environment with little exposure to excessive noise, dust, temperature and the like. Frequent potential exposure to illness through routine work environment within a patient care area.

PHYSICAL REQUIREMENTS

• Click here to view physical requirements.

Additional Information

CHKDHS is an Equal Opportunity Employer.

• Equal Employment Opportunity is the Law - click here for more information
• Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, gender identity, national origin, sexual orientation, veteran status, or any other status protected by federal, state, or local law. If assistance is needed, please reach out to us at [e-mail]