Patient Registration Technician

Children's Hospital of The King's Daughters; Chesapeake (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

The Children’s Hospital of The King’s Daughters is seeking a Patient Registration Technician to greet and assist patients and visitors, collect accurate data, and manage scheduling and insurance verification. You will work with computerized systems to maintain accounts and respond to billing inquiries in a fast-paced service area.

Primary duties include data entry, medical terminology usage, and clerical support, with reporting to a Manager/Supervisor. Strong communication skills are essential.

Qualifications

• Experience in patient registration and data collection preferred.
• Knowledge of data entry and billing inquiries required.
• Strong communication skills, both oral and written.
• Familiarity with ICD-9/CPT coding and third party payer insurance verification is preferred.

Responsibilities

• Greet and assist patients and visitors.
• Collect and verify patient information, and schedule appointments.
• Verify insurance and handle billing inquiries as needed.
• Maintain medical records and filing systems.
• Provide clerical and secretarial support.

Skills

Customer service

Data entry

Oral and written communication

Medical terminology

Insurance verification

Education

High school diploma or equivalent

Tools

Computerized systems

ICD-9/CPT coding knowledge

Job description

The Patient Registration Technician greets, instructs, directs and assists patients and visitors upon arrival to the service area or through telecommunication devices. Responsible for accurate data collection, documentation, and data retrieval with computerized systems. Performs patient scheduling, registration processes, insurance verification, maintains account information, co-payments, referrals, authorizations, and billing inquiry functions. Reports to Manager/Supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Renders exceptional customer service to parents, patients, visitors and co-workers.
• Serves as patient liaison for healthcare services.
• Assists in maintaining medical records, filing systems, account balances and reconciliation of days accounts receivable.
• May perform charge entry and charge batching processes as necessary.
• Provides clerical and secretarial support.
• Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

• None required.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

• High school diploma or equivalent.
• 2-3 years related work experience preferred.
• Ability to relate well with the public.
• Ability to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.
• Ability to sort and file materials correctly by alphabetical or numeric systems.
• Knowledge of computer data entry processes required.
• General knowledge of ICD-9/CPT coding and third party payer insurance verification processes and medical terminology preferred.

WORKING CONDITIONS

• Normal office environment with little exposure to excessive noise, dust, temperature, and the like. Frequent exposure to communicable disease and moderately adverse working conditions due to performance of certain patient care activities.