Patient Access Team Lead — Operations & Coaching

CHI St Alexius Health Williston; Williston (ND); On-site; USD 65,000 - 90,000; Full time

Job summary

CHI St Alexius Health Williston is seeking a Patient Access Team Lead to provide day-to-day operational leadership and coordination for hospital patient access across assigned areas, including the ED, main registration, admitting, and payer notification.

The role requires strong problem-solving and coaching skills, with 3–5 years of patient access experience and an associates degree. Epic or Meditech experience is preferred to support registration and financial clearance activities.

Qualifications

• Associates Degree required upon hire.
• 3–5 years of experience in patient access or related hospital-based role required upon hire.
• Experience in senior/lead capacity within patient access or registration preferred.
• Experience supporting hospital-based access areas (ED, main registration, admitting, etc.) preferred.

Responsibilities

• Provide real-time operational oversight and workflow coordination for patient access across assigned areas.
• Coordinate daily work assignments and area coverage to support patient flow and service standards.
• Serve as the first escalation point for complex registration, insurance verification, authorization, and financial issues.
• Perform complex patient registration, insurance verification, authorization, and financial clearance when needed.
• Communicate patient financial responsibility and available financial assistance resources.
• Provide guidance and coaching to Patient Access Representatives and Eligibility staff to reinforce accuracy and best practices.

Skills

Leadership

Patient access

Healthcare registration

Problem solving

Coaching

Communication

Education

Associates Degree

Bachelor’s degree (preferred)

Tools

Epic EHR

Meditech

Job description

CHI St Alexius Health Williston is seeking a Patient Access Team Lead to provide day-to-day operational leadership and coordination for hospital patient access across assigned areas, including the ED, main registration, admitting, and payer notification.

The role requires strong problem-solving and coaching skills, with 3–5 years of patient access experience and an associates degree. Epic or Meditech experience is preferred to support registration and financial clearance activities.