Patient Access Team Lead - Registration & Coordination

Catholic Health Initiatives; Williston (ND); On-site; USD 32,000 - 44,000; Full time

Job summary

Catholic Health Initiatives Williston Health seeks a Patient Access Team Lead to provide day-to-day operational leadership across hospital access areas, including the ED, main registration, and admitting. You will serve as the subject matter expert for registration, insurance verification, authorization, and patient accounts, guiding staff to ensure timely, accurate access services.

You will work with supervisors to maintain policy adherence, service quality, and operational continuity while

Qualifications

• Associates Degree required at hire.
• 3–5 years in patient access, healthcare registration, admitting, or related hospital-based access role.
• Prior experience in a senior/lead capacity within patient access or registration.
• Experience supporting hospital-based access areas (ED, main registration, admitting, or related workflows).

Responsibilities

• Provide real-time oversight and workflow coordination for patient access activities across assigned hospital access areas.
• Coordinate daily work assignments, task distribution, and area coverage to support patient flow and service standards.
• Serve as first escalation for complex registration, insurance verification, authorization, and patient financial issues.
• Perform complex patient registration, insurance verification, authorization, and financial clearance as needed.
• Communicate patient financial responsibility, payment options, and financial assistance resources to patients.
• Provide coaching and real-time support to Patient Access Representatives, Financial Counselors, and Eligibility staff.

Skills

Leadership

Problem-solving

Coaching

Communication

Education

Associates Degree

Bachelor's degree (preferred)

Tools

Epic

Meditech

Job description

Catholic Health Initiatives Williston Health seeks a Patient Access Team Lead to provide day-to-day operational leadership across hospital access areas, including the ED, main registration, and admitting. You will serve as the subject matter expert for registration, insurance verification, authorization, and patient accounts, guiding staff to ensure timely, accurate access services.

You will work with supervisors to maintain policy adherence, service quality, and operational continuity while