Patient Access Team Lead

CHI; Williston (ND); On-site; USD 65,436,000 - 92,988,000; Full time

Job summary

CHI Williston Health, now part of CommonSpirit Health, seeks a Patient Access Team Lead to coordinate operations across hospital access areas including ED, main registration, and admitting. You will guide staff, resolve complex issues, and uphold service quality and policy adherence.

The role requires deep patient access expertise, problem-solving, and coaching skills to support relationship-based care and our mission and values.

Qualifications

• Associates degree required at hire.
• 3–5 years of patient access/registration experience.
• Experience leading patient access or registration teams.
• Experience in ED, main registration or admitting workflows.

Responsibilities

• Provide real-time operational oversight and workflow coordination for patient access activities across assigned hospital access areas.
• Coordinate daily work assignments, task distribution, and area coverage to support patient flow and service standards.
• Serve as the first point of escalation for complex registration, insurance verification, authorization, and financial issues.
• Perform complex patient registration, insurance verification, authorization, and financial clearance activities.
• Communicate patient financial responsibility, payment options, and available financial assistance resources.
• Provide guidance and coaching to Patient Access Representatives, Financial Counselors, and Eligibility staff.

Skills

Patient access leadership

Problem-solving

Staff coaching

Real-time guidance

Education

Associates Degree

Bachelor's degree (preferred)

Tools

Epic

Meditech

Job description

Job Summary And Responsibilities

As our Patient Access Team Lead, you will provide day-to-day operational leadership and workflow coordination for hospital patient access across assigned areas, which may include the Emergency Department, main registration, admitting, and payer notification.

Every day you will serve as subject matter expert and first point of escalation for complex registration, insurance, authorization, and patient account issues, give staff real-time guidance and issue resolution so access work is timely and accurate, and partner with supervisors and managers on operational continuity, service quality, and policy adherence.

To be successful in this role, you will bring deep patient access expertise, strong problem-solving and coaching skills, and accountability for relationship-based care, our mission, and core values.

• Provide real‑time operational oversight and workflow coordination for patient access activities across assigned hospital access areas.
• Coordinate daily work assignments, task distribution, and area coverage to support patient flow, service standards, and operational continuity.
• Serve as the first point of escalation for complex registration, insurance verification, authorization, and patient financial issues, ensuring timely and appropriate resolution.
• Perform complex patient registration, insurance verification, authorization, and financial clearance activities as needed to support operations.
• Communicate patient financial responsibility, payment options, and available financial assistance resources, as appropriate, to support patient understanding.
• Provide guidance, coaching, and real‑time support to Patient Access Representatives, Financial Counselors, and Eligibility staff to reinforce accuracy, service standards, and best practices.

Job Requirements

Required

• Associates Degree, upon hire and
• 3–5 years of experience in patient access, healthcare registration, admitting, or a related hospital‑based access role required., upon hire and
• Prior experience functioning in a senior, advanced, or lead capacity within patient access or registration., upon hire and
• Demonstrated experience supporting hospital-based access areas, including Emergency Department, main registration, admitting, or related workflows., upon hire and

Preferred

• Bachelors Other Bachelor's degree in business management, healthcare administration or similar, preferred, upon hire and
• Experience using electronic health record systems such as Epic and/or Meditech required or strongly preferred, upon hire

Where You'll Work

CHI Williston Health, now part of CommonSpirit Health formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health, have a variety of skills from clinical to project management. In our Critical Access Hospital, you will be exposed to the emergency department, acute care (Med/Surg), swing bed, surgery, outpatient treatment, and so much more!

CHI Williston Health provides you with the same level of care you provide for others. We care about our team members' well-being and offer benefits that complement work/life balance.

Pay Range
$23.00 - $32.49 /hour