Patient Access Team Lead: Elevate Care & Throughput

3110 Kennestone Hospital, Inc.; United States; On-site; USD 55,000 - 80,000; Full time

Job summary

WellStar Health System seeks a PAS Team Lead to supervise daily patient access operations, ensure staffing alignment, and support problem-solving for service excellence. You will monitor performance indicators, mentor staff, and collaborate with Revenue Cycle leadership to optimize throughput and cash flow.

The role emphasizes front-line coverage, staff preceptorship, and adherence to department policies while maintaining high quality and patient satisfaction measures.

Qualifications

• Effective communication skills (both written and verbal).
• High attention to detail and self-directed work style.
• Typing or data entry competency of at least 40 words per minute.
• Cash handling and balancing responsibilities.
• Professionalism and active listening in a healthcare setting.

Responsibilities

• Facilitates a positive work environment and assists with staff development and motivation.
• Leads meetings and represents the department as needed.
• Ensures policies and patient access standards are followed and monitors KPIs.
• Monitors wait times and assists with issue resolution and patient service.
• Performs daily tasks to support efficient department operations.

Skills

Communication skills

Typing 40 WPM

Cash handling

Attention to detail

Active listening

Customer service

Professionalism

Education

High School Diploma

Tools

Epic

Microsoft Office

Job description

WellStar Health System seeks a PAS Team Lead to supervise daily patient access operations, ensure staffing alignment, and support problem-solving for service excellence. You will monitor performance indicators, mentor staff, and collaborate with Revenue Cycle leadership to optimize throughput and cash flow.

The role emphasizes front-line coverage, staff preceptorship, and adherence to department policies while maintaining high quality and patient satisfaction measures.