Patient Access Team Lead

Albert Einstein Medical Center; Philadelphia (Philadelphia County); On-site; USD 38,000 - 48,000; Full time

Job summary

Albert Einstein Medical Center in Philadelphia is seeking a dedicated Patient Access Registrar to support day-to-day operations, ensure accurate demographic and insurance data entry, collect out-of-pocket liability, and uphold a positive patient experience for patients and families.

The role includes coaching staff, backfilling during breaks, ensuring timely registrations across all points of service, and training new hires to enter orders and authorizations correctly, with a focus on compliance

Qualifications

• High School Diploma or GED required and 3 years of patient registration experience.
• Prior experience in a physician’s office or hospital registration setting strongly preferred.
• HFMA certifications preferred.

Responsibilities

• Provides day-to-day support to Patient Access Representatives and ensures a positive patient experience.
• Trains staff to enter complete demographic and insurance information including authorizations and referrals.
• Ensures staff compliance with departmental protocols and accurately records registrations.
• Coaches and provides feedback for performance improvement and coverage during breaks.
• Maintains timely registration across all points of service and ensures regulatory compliance.

Skills

Patient registration

Customer service

Communication skills

Microsoft Office

Education

High School Diploma or GED

Tools

EPIC

Cerner

Microsoft Office

Job description

Albert Einstein Medical Center in Philadelphia is seeking a dedicated Patient Access Registrar to support day-to-day operations, ensure accurate demographic and insurance data entry, collect out-of-pocket liability, and uphold a positive patient experience for patients and families.

The role includes coaching staff, backfilling during breaks, ensuring timely registrations across all points of service, and training new hires to enter orders and authorizations correctly, with a focus on compliance