Patient Access Team Lead

Mass General Brigham; Oak Bluffs (MA); On-site; USD 80,000 - 116,000; Full time

Job summary

Martha's Vineyard Hospital, Inc. is seeking an experienced Patient Access Manager to oversee the day-to-day operations of the patient access department, lead a team of patient access representatives, and ensure accurate patient records and a positive patient experience.

The role requires 3-5 years in patient access supervision within a healthcare setting, an Associate's degree in Healthcare Administration or related field, and strong leadership and data-analysis skills.

Qualifications

• Healthcare setting experience focused on patient access and registration.
• 3-5 years supervisory experience preferred.

Responsibilities

• Supervise and train patient access staff, including scheduling of patient access representatives and support staff.
• Ensure accurate and timely patient registration, including demographic and insurance information.
• Ensure compliance with HIPAA and Medicare and other healthcare regulations.
• Manage workflow of the patient access department to ensure timely completion of tasks.
• Continuously improve processes to enhance the patient experience.
• Collaborate with billing and insurance to ensure a seamless patient experience.
• Resolve customer complaints and concerns professionally and promptly.
• Prepare and analyze performance reports to assess department performance and identify areas for improvement.

Skills

Leadership

Communication

Data analysis

Multitasking

Customer service

Education

Associate's degree in Healthcare Administration or related field

Job description

Martha's Vineyard Hospital, Inc. is seeking an experienced Patient Access Manager to oversee the day-to-day operations of the patient access department, lead a team of patient access representatives, and ensure accurate patient records and a positive patient experience.

The role requires 3-5 years in patient access supervision within a healthcare setting, an Associate's degree in Healthcare Administration or related field, and strong leadership and data-analysis skills.