Patient Access Supervisor — Pre-Access Lead

Ensemble Health Partners; Roanoke (VA); On-site; USD 47,000 - 65,000; Full time

Benefits offered by this job

Bonus Incentives

Paid Certifications

Tuition Reimbursement

Comprehensive Benefits

Career Advancement

Job summary

Ensemble Health Partners in Roanoke, VA is seeking a Patient Access & Pre-Access Supervisor to organize and coordinate the activities of assigned staff, ensure compliant and efficient registration, and support day-to-day operations.

This role emphasizes staff training, performance metrics, and on-call coverage, with opportunities for advancement. Candidates should have 2–3 years supervision in healthcare, and a background in Microsoft Office and AI-enabled process improvements.

Qualifications

• 2-3 years of supervisory experience in healthcare or business field preferred.
• 2 Year/ Associate degree or 4 year/ Bachelor’s Degree.
• Ability to lead/direct others; high degree of analytical ability; working knowledge of Microsoft Office.
• Knowledge of registration, insurance, scheduling, and/or verification and hospital billing.
• Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.

Responsibilities

• Coordinates all registration duties with direct and indirect reporting employees. Ensures registration and pre-registration duties are completed daily.
• Provides and reviews reporting to track department performance in key metrics including point of service, wait times, overtime, productivity, and others as necessary.
• Assigns and coordinates staff schedule, including scheduling rotation, time off, and call-offs as necessary.
• Responsible for upfront collection process tracking and monitoring.
• On-call rotation which includes days, nights, and weekends as necessary. While performing on-call duties, the Supervisor may be required to provide administrative and educational guidance to staff via telephone.
• Assists with developing department processes and procedures. Conducts staff training, education, and development.
• Acts as a resource person for staff and ancillary departments. Embraces standards of behavior to provide and promote excellent customer service for both internal and external customers.
• Manages assigned projects regarding implementing, tracking, and process changes.
• Participates in daily facility activities as assigned by Patient Access Leadership. Gathering of statistical information of assigned.
• Assists with staff evaluations. Maintains time/attendance system.
• Attend facility meetings as required/needed by department and/or client to ensure process alignment and effective communication between clinical team and our team.
• Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.

Skills

Supervisory experience

Microsoft Office

AI usage

Education

2 Year/ Associate degree or 4 year/ Bachelor’s Degree

Job description

Ensemble Health Partners in Roanoke, VA is seeking a Patient Access & Pre-Access Supervisor to organize and coordinate the activities of assigned staff, ensure compliant and efficient registration, and support day-to-day operations.

This role emphasizes staff training, performance metrics, and on-call coverage, with opportunities for advancement. Candidates should have 2–3 years supervision in healthcare, and a background in Microsoft Office and AI-enabled process improvements.