AI-Driven Patient Access Supervisor

Ensemble Health Partners; Millville (DE); On-site; USD 42,660 - 52,140; Full time

Benefits offered by this job

Bonus Incentives

Paid Certifications

Tuition Reimbursement

Comprehensive Benefits

Career Advancement

Job summary

Ensemble Health Partners in the United States seeks a Patient Access & Pre-Access Supervisor to coordinate staff and ensure efficient, compliant revenue cycle operations. You will train, coach, and evaluate staff, while collaborating with the Patient Access Manager to drive performance and service excellence.

With 1–3 years in a similar role and 2-year/associate or 4-year/bachelor's degree, you will lead registration teams, monitor metrics, and participate in evolving AI-driven process

Qualifications

• 1 to 3 Years experience in a similar role
• 2 Year/ Associate degree or 4 year/ Bachelor’s Degree
• 2-3 years of supervisory experience in healthcare or business field preferred
• Ability to lead/direct others; high degree of analytical ability; working knowledge of Microsoft Office.
• Knowledge of registration, insurance, scheduling, and/or verification and hospital billing
• Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.

Responsibilities

• Coordinates all registration duties with direct and indirect reporting employees. Ensures registration and pre-registration duties are completed daily. Provides training for staff. Monitors daily productivity and communicates with staff.
• Provides and reviews reporting to track department performance in key metrics including point of service, wait times, overtime, productivity, and others as necessary.
• Assigns and coordinates staff schedule, including scheduling rotation, time off, and call-offs as necessary. Ensures that department coordinates schedules in accordance with organizational policies.
• Responsible for upfront collection process tracking and monitoring. Assigns goals and provides coaching and corrective action as appropriate.
• On-call rotation which includes days, nights, and weekends as necessary. While performing on-call duties, the Supervisor may be required to provide administrative and educational guidance to staff via telephone.
• Assists with developing department processes and procedures. Conducts staff training, education, and development.
• Acts as a resource person for staff and ancillary departments. Embraces standards of behavior to provide and promote excellent customer service for both internal and external customers.
• Manages assigned projects regarding implementing, tracking, and process changes.
• Participates in daily facility activities as assigned by Patient Access Leadership.
• Assists with staff evaluations. Maintains time/attendance system.
• Attend facility meetings as required/needed by department and/or client to ensure process alignment and effective communication.

Skills

AI in healthcare operations

Staff supervision

Customer service mindset

Education

2 Year/ Associate degree or 4 year/ Bachelor’s Degree

Tools

Microsoft Office

Job description

Ensemble Health Partners in the United States seeks a Patient Access & Pre-Access Supervisor to coordinate staff and ensure efficient, compliant revenue cycle operations. You will train, coach, and evaluate staff, while collaborating with the Patient Access Manager to drive performance and service excellence.

With 1–3 years in a similar role and 2-year/associate or 4-year/bachelor's degree, you will lead registration teams, monitor metrics, and participate in evolving AI-driven process