Ambulatory Access Administrator — Performance & Ops Leader

University of California - Los Angeles Health; Los Angeles (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

The University of California - Los Angeles Health is seeking an Access Administrator to unify operational execution within its Patient Access Organization. This role will lead teams to ensure timely and efficient patient access, focusing on centralized scheduling and call center operations.

The ideal candidate will have substantial experience in healthcare operations leadership and demonstrate proficiency in managing performance, quality standards, and strategic engagement. A Bachelor's Degree is required, with a preference for a Master’s Degree.

Qualifications

• Minimum of 7 years in Healthcare Operations Leadership.
• Direct management of people leaders for at least 3 years.
• Experience with performance management and quality governance.

Responsibilities

• Oversee Operations Supervisors and Access Performance Coaches.
• Ensure alignment with strategic access objectives.
• Manage service levels, scheduling accuracy, and workflow adherence.

Skills

Healthcare Administration

Progressive Healthcare Operations Leadership

Performance Management

Data Driven Operational Leadership

Cross-functional Stakeholder Engagement

Education

Bachelor's Degree in Healthcare Administration or related field

Master’s Degree (MHA, MBA, MPH, or related)

Job description

The University of California - Los Angeles Health is seeking an Access Administrator to unify operational execution within its Patient Access Organization. This role will lead teams to ensure timely and efficient patient access, focusing on centralized scheduling and call center operations.

The ideal candidate will have substantial experience in healthcare operations leadership and demonstrate proficiency in managing performance, quality standards, and strategic engagement. A Bachelor's Degree is required, with a preference for a Master’s Degree.