Patient Access Supervisor — Lead Registration & Scheduling

WVU Medicine; Northern (KY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

RMH Reynolds Memorial Hospital in Glen Dale, WV, is seeking a Supervisor Patient Access to lead registration, scheduling, and insurance verification teams. You will oversee daily operations, ensure accuracy, provide coaching, and coordinate with other departments to minimize denials and maintain service quality.

Responsibilities include staff supervision, performance evaluations, onboarding, and budget participation.

Qualifications

• High school diploma or equivalent required.
• Obtain HFMA CRCR certification within one year of hire.
• Two years of patient financial services, patient access, or registration experience.
• Associates degree or BA/BS preferred; supervisory experience may be beneficial.

Responsibilities

• Supervise registration and scheduling activities and maintain knowledge of payer requirements.
• Coordinate access processing for verification and pre-certification to minimize denials.
• Provide daily staff supervision and ensure courteous service to patients and staff.
• Monitor operations and enforce department policies and procedures.

Skills

Excellent communication

Written communication

Computer literacy

Medical terminology

Customer service

Education

High school diploma

CRCR Certification within 1 year

Associates Degree

BA/BS preferred

Job description

RMH Reynolds Memorial Hospital in Glen Dale, WV, is seeking a Supervisor Patient Access to lead registration, scheduling, and insurance verification teams. You will oversee daily operations, ensure accuracy, provide coaching, and coordinate with other departments to minimize denials and maintain service quality.

Responsibilities include staff supervision, performance evaluations, onboarding, and budget participation.