Patient Access Supervisor: Front-End Revenue Cycle Leader

Sioux Center Health; Yankton (SD); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

PTO available day 1

5% employer retirement match

Career development & mentorship

Job summary

Avera Sacred Heart Hospital is seeking a Regular, full-time supervisor to oversee front end Revenue Cycle coordination. You will ensure policy compliance, coordinate staffing, training, and software maintenance, and partner with clinical settings to deliver efficient patient access.

The role emphasizes workflow tracking, policy development, performance evaluation, and customer service excellence, with collaboration across hospital departments and physicians.

Qualifications

• Associate's or equivalent experience in areas of Business, Health Information Management, or a related field.
• 1-3 years front-end revenue cycle supervisory/leadership experience in a large healthcare setting
• 1-3 years proven experience managing multiple projects and personnel management effectively

Responsibilities

• Provide daily tracking of workflow functions and suggests/implements solutions to assure turnaround times are met.
• Prioritizes workflow and staffing assignments. Maintains statistical information to ensure appropriate staff scheduling for optimum customer service.
• Reports all operating process issues in a timely and accurate manner to the Patient Access Manager.
• Effectively coordinate pre-registration, pre-certification, pre-authorization, payer notification, insurance verification, financial counseling, referrals, point of care collections, patient access training and denial avoidance.
• Coordinate staff onboarding and in services, validate to ensure competencies are obtained.
• Assist employees with implementations in all aspects of computer software and process projects.
• Create and maintain staff schedule in accordance with budget.
• Assist in meeting guidelines for reimbursement from government and private providers.
• Demonstrate good rapport, continual education updates and cooperative working relationships with physician office staff, all hospital departments, physicians and co-workers to ensure that all patient access areas operate efficiently in a positive and professional manner.
• Provide timely information to leadership team regarding Patient Access processes, staffing and customer service issues.
• Responsibilities include interviewing, hiring, developing, training, and retaining employees; planning, assigning, and leading work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems.

Skills

Leadership

Communication

Teamwork

Education

Associate's degree

Job description

Avera Sacred Heart Hospital is seeking a Regular, full-time supervisor to oversee front end Revenue Cycle coordination. You will ensure policy compliance, coordinate staffing, training, and software maintenance, and partner with clinical settings to deliver efficient patient access.

The role emphasizes workflow tracking, policy development, performance evaluation, and customer service excellence, with collaboration across hospital departments and physicians.