Patient Access Supervisor: Front Desk Operations

University Medical Center of El Paso; El Paso (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

University Medical Center of El Paso is seeking a Patient Access Supervisor to coordinate and supervise daily operations in Admission and Registration. The role involves overseeing registrations, admissions, insurance verification, and patient payments across decentralized sites on and off campus.

The candidate will train and evaluate staff, ensure compliance with Joint Commission standards, and drive service quality and financial outcomes in a fast-paced environment.

Qualifications

• Effective written and verbal communication skills required.
• Experience in training/education in registration related systems.
• Ability to prioritize, multi-task, delegate and supervise effectively.
• Interpersonal abilities necessary to work with all levels of hospital personnel, third party payers, patients, etc.
• Ability to analyze and supervise using productivity and performance tools.
• Knowledge of Joint Commission, Medicare, and third party payer requirements.
• Ability to exercise sound judgment in stressful situations.
• Must work in a fast paced environment with interruptions.
• Knowledge of healthcare financial procedures and cash collection.
• Proficiency in computer software programs and basic office equipment.

Responsibilities

• Coordinate and supervise the daily operations of the Admission and Registration areas.
• Oversee registrations, admissions, pre-registration, insurance verification, pre-authorization, and patient payments.
• Provide training, evaluation, and discipline to staff to ensure service quality.
• Lead department quality improvement programs.
• Support efforts to improve customer service and financial outcomes.

Skills

Communication

Training/Education in registration

Prioritize/Multi-task/Supervise

Interpersonal skills

Productivity/Performance tools

Regulatory knowledge (Joint Commission

Problem solving/leadership

Adapt to fast-paced environment

Healthcare financial procedures

Computer skills/office equipment

Education

High School Diploma or equivalent

Associate degree preferred

Job description

University Medical Center of El Paso is seeking a Patient Access Supervisor to coordinate and supervise daily operations in Admission and Registration. The role involves overseeing registrations, admissions, insurance verification, and patient payments across decentralized sites on and off campus.

The candidate will train and evaluate staff, ensure compliance with Joint Commission standards, and drive service quality and financial outcomes in a fast-paced environment.