Supv. Patient Access-NHC Patient Access Associates

University Medical Center of El Paso; El Paso (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

University Medical Center of El Paso is seeking a Patient Access Supervisor to coordinate and supervise daily operations in Admission and Registration. The role involves overseeing registrations, admissions, insurance verification, and patient payments across decentralized sites on and off campus.

The candidate will train and evaluate staff, ensure compliance with Joint Commission standards, and drive service quality and financial outcomes in a fast-paced environment.

Qualifications

• Effective written and verbal communication skills required.
• Experience in training/education in registration related systems.
• Ability to prioritize, multi-task, delegate and supervise effectively.
• Interpersonal abilities necessary to work with all levels of hospital personnel, third party payers, patients, etc.
• Ability to analyze and supervise using productivity and performance tools.
• Knowledge of Joint Commission, Medicare, and third party payer requirements.
• Ability to exercise sound judgment in stressful situations.
• Must work in a fast paced environment with interruptions.
• Knowledge of healthcare financial procedures and cash collection.
• Proficiency in computer software programs and basic office equipment.

Responsibilities

• Coordinate and supervise the daily operations of the Admission and Registration areas.
• Oversee registrations, admissions, pre-registration, insurance verification, pre-authorization, and patient payments.
• Provide training, evaluation, and discipline to staff to ensure service quality.
• Lead department quality improvement programs.
• Support efforts to improve customer service and financial outcomes.

Skills

Communication

Training/Education in registration

Prioritize/Multi-task/Supervise

Interpersonal skills

Productivity/Performance tools

Regulatory knowledge (Joint Commission

Problem solving/leadership

Adapt to fast-paced environment

Healthcare financial procedures

Computer skills/office equipment

Education

High School Diploma or equivalent

Associate degree preferred

Job description

• Facility University Medical Center of El Paso
• Department NHC Patient Access Associates
• Schedule - Shift - Hours Full Time - Rotating

Coordinate and supervise the daily operations of the Admission and Registration areas. Patient Access Associates are located in decentralized sites on and off campus. The key access functions comprise of registrations, admissions, pre-registration, insurance verification, pre-authorization, collection of patient payments and financial assessment for the EPCHD programs. Activities include direct supervision of associates with regard to work schedules, training, evaluation, and discipline to insure associate members take appropriate action for services rendered by the hospital. The goals of the department are to provide excellent customer service, improve patient access to care and to generate optimal financial results. Responsible for the department quality improvement program.

Required Skills:

• Effective written and verbal communication skills required.
• Experience in training/education in registration related systems.
• Ability to prioritize, multi-task, delegate and supervise effectively.
• Interpersonal abilities necessary to effectively deal with all levels of hospital personnel as well as legal representatives, third party payers, patients, etc. and work together as a team.
• Ability to analyze and supervise using productivity and performance tools.
• Maintain knowledge of complex regulatory The Joint Commission, Medicare, and third party payer requirements and ensuring all staff understand and adhere to standards.
• Ability to exercise sound judgment in unusual or stressful situations.
• Must be able to work in a fast paced environment with frequent interruptions.
• Adapt and respond effectively to constant changing service environment.
• Knowledgeable of healthcare financial procedures and an understanding of cash collection and training tools and techniques.
• Effective problem solving and leading team processes.
• Proficiency in computer software programs and use of basic office equipment required.

Required Experience:

Work Experience:

Three years experience in insurance, managed care, private physician's office practice or hospital registration setting required.

Two years supervisory experience required.

License/Registration/Certification:

None.

Education and Training:

High School Diploma or equivalent. Associate degree preferred.