Patient Access Supervisor: Epic Registration & Scheduling

Union-Health; Terre Town (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

Union Health is seeking a Patient Registration Supervisor for UHMG Clinics in Terre Haute, IN. You will supervise Epic Prelude (Registration) and Cadence (Scheduling) work queues, ensure accurate patient demographics and insurance verification, and support upgrades and workflows.

You will coach staff, conduct evaluations, maintain staffing coverage during peak hours, and partner with clinic leaders to improve patient access and registration accuracy while maintaining HIPAA compliance.

Qualifications

• High school diploma or equivalent required; Bachelor's degree in healthcare administration, business administration, management, or a related field preferred.
• Previous health-care or supervisory experience required.
• Broad understanding of how front-end registration flows into Epic Resolute (Hospital/Professional Billing) systems.
• Has extensive knowledge of a hospital revenue cycle.
• Basic familiarity with medical terminology, insurance payers, and how ICD-I CPT codes impact front-end authorization.
• Ability to assess and respond to the needs of departments, leadership and staff; ability to communicate the English language both verbally and written.
• Excellent interpersonal and communication skills.
• Flexible work schedule to meet the demands of the organization.

Responsibilities

• Supervise Epic Prelude (Registration) and Cadence (Scheduling) work queues to ensure timely resolution of registration, identity, and insurance related errors.
• Monitor registration quality and staff performance to ensure accurate patient demographics, guarantor information, insurance verificaion, and compliance with established workflows.
• Support implementation of Epic upgrades, workflow changes, and operational initiatives developed by the Manager of Patient Registration.
• Supervise Patient Registration Specialists, Patient Service Representatives, and other assigned patient access staff.
• Interview, train, coach, and develop staff on an ongoing basis.
• Complete performance evaluations, competency assessments, and corrective actions within established organizational timelines.
• Coordinate and oversee daily registration, scheduling, check-in, and check-out operations within departments.
• Develop and maintain staff schedules to ensure adequate coverage during peak patient access hours.
• Partner with the Manager of Patient Registration and other Patient Registration Supervisor to provide leadership coverage and maintain operational continuity during periods of time off or absence.
• Monitor and report departmental productivity and key performance indicators to the Manager of Patient Registration and implement action plans as directed.
• Conduct routine quality audits and provide feedback and education to improve registration accuracy and reduce errors.
• Ensure staff compliance with HIPAA, regulatory requirements, payer guidelines, patient identification standards, and organizational policies.
• Assist with insurance eligibility verification, medical necessity, authorization, and point-of-service collection processes.
• Conduct routine leadership rounding throughout assigned locations to provide operational support, ensure workflow compliance, identify opportunities for improvement, and strengthen relationships with clinic and department leaders.
• Collaborate with physicians, clinic leadership, nursing staff, and operational departments to streamline registration workflows and enhance the patient experience.
• Review and approve employee time records and monitor attendance and productivity.
• Provide operational recommendations and elevate workflow, staffing, and service concerns to the Manager of Patient Registration.
• Participate in department meetings, committees, and special projects as assigned.
• Demonstrates knowledge and understanding of organizational policies, procedures, accreditation standards, and patient access best practices.

Skills

Leadership

Interpersonal skills

Communication

Education

High school diploma or equivalent

Bachelor's degree in healthcare administration or related field

Tools

Epic Prelude

Cadence

Epic Resolute

Job description

Union Health is seeking a Patient Registration Supervisor for UHMG Clinics in Terre Haute, IN. You will supervise Epic Prelude (Registration) and Cadence (Scheduling) work queues, ensure accurate patient demographics and insurance verification, and support upgrades and workflows.

You will coach staff, conduct evaluations, maintain staffing coverage during peak hours, and partner with clinic leaders to improve patient access and registration accuracy while maintaining HIPAA compliance.