Patient Access Supervisor

Jobtailor; Palmer (MA); On-site; USD 85,000 - 110,000; Full time

Job summary

Jobtailor seeks a skilled Patient Access Supervisor to lead the second shift at Baystate Health facilities in Springfield, MA. You will oversee registration, insurance verification, and financial clearance while ensuring policy and revenue cycle compliance.

The role requires 5+ years in patient access and 1–2 years of supervisory experience, with strong communication and problem-solving abilities. On-site work is expected, aligning with Baystate Health goals and regional healthcare standards.

Qualifications

• Minimum 5 years of Patient Access experience in healthcare.
• 1–2 years of progressive leadership experience.
• Strong knowledge of revenue cycle processes and patient access workflows.
• Excellent communication, problem-solving, and organizational skills.

Responsibilities

• Supervise second-shift Patient Access activities to ensure timely registration and financial clearance.
• Drive compliance with policies, regulatory standards, and revenue cycle best practices.
• Monitor metrics and implement improvements to enhance efficiency.
• Provide coaching and feedback to staff to foster accountability.
• Collaborate with Baystate Health and Huron leadership to resolve escalated issues.
• Support staffing plans and resource allocation for second shift.
• Participate in departmental meetings and strategic initiatives.

Skills

Patient Access

Leadership

Revenue Cycle

Communication

Problem Solving

Organizational Skills

MS Office

Tools

Patient Access Systems

Microsoft Office

Job description

Responsibilities

• Supervise and coordinate second-shift Patient Access activities, ensuring timely and accurate registration, insurance verification, and financial clearance.
• Drive compliance with organizational policies, regulatory standards, and revenue cycle best practices.
• Monitor performance metrics, identify trends, and implement process improvements to enhance operational efficiency.
• Provide coaching, mentoring, and performance feedback to staff, fostering a culture of accountability and excellence.
• Collaborate with Baystate Health and Huron leadership to resolve escalated issues and maintain a seamless patient experience.
• Support staffing plans, schedule adherence, and resource allocation for optimal coverage during second shift.
• Participate in departmental meetings and contribute to strategic initiatives aligned with Huron and Baystate Health goals.

Requirements

• Minimum 5 years of Patient Access experience in a healthcare setting.
• 1–2 years of progressive leadership experience in a supervisory or lead role.
• Strong knowledge of revenue cycle processes, insurance requirements, and patient access workflows.
• Excellent communication, problem-solving, and organizational skills.
• Ability to lead in a fast-paced environment and manage competing priorities.
• Proficiency with patient access systems and Microsoft Office Suite.
• Ability to be onsite at Baystate Health's facilities in Springfield, Massachusetts is required.