Admitting & Registration Supervisor

3M HEALTHCARE; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Job summary

Huron is seeking a Patient Access Supervisor to lead second‑shift operations in the Revenue Cycle. The role focuses on supervising front‑end access activities, improving performance, and aligning staff with workload and budget goals.

The position emphasizes strong communication, coaching, and process improvement to ensure a patient‑first experience and staff engagement. Onsite work in Springfield, MA with comprehensive benefit plans.

Qualifications

• Minimum 5 years of Patient Access experience in a healthcare setting.
• 1-2 years of progressive leadership experience in a supervisory or lead role.
• Strong knowledge of revenue cycle processes, insurance requirements, and patient access workflows.
• Excellent communication, problem-solving, and organizational skills.
• Ability to lead in a fast-paced environment and manage competing priorities.
• Proficiency with patient access systems and Microsoft Office Suite.

Responsibilities

• Supervises employees in Patient Access services and oversees all day-to-day activities and processes ensuring performance standards are met.
• Strategically aligns staff to support workload while meeting budget requirements.
• Drive compliance with organizational policies, regulatory standards, and revenue cycle best practices.
• Monitor metric performance, identify trends, and implement process improvements to enhance operational efficiency.
• Builds strong relationships with partner departments across clinical and revenue cycle spaces.
• Responsible for driving positive patient and employee experience through engaged leadership and timely resolution of concerns.
• Provide coaching, mentoring, and performance feedback to staff, fostering a culture of accountability and excellence.
• Performs other duties as assigned.

Skills

Patient Access

Leadership

Communication

Problem-solving

Organizational skills

Revenue Cycle

Patient access systems

Tools

Microsoft Office Suite

Job description

Overview

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.

Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long‑term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.

Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer‑centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.

Huron partners with Baystate Health to jointly manage the entire Revenue Cycle department, driving operational excellence and financial performance while ensuring a patient‑first experience. As part of this collaborative model, the Patient Access Supervisor plays a key leadership role in second‑shift operations, overseeing front‑end revenue cycle functions that directly impact patient satisfaction and organizational success.

This position is located in Springfield, MA and is an onsite position.

Responsibilities

• Supervises employees in Patient Access services and oversees all day‑to‑day activities and processes ensuring performance standards are met.
• Strategically aligns staff to support workload while meeting budget requirements.
• Drive compliance with organizational policies, regulatory standards, and revenue cycle best practices.
• Monitor metric performance, identify trends, and implement process improvements to enhance operational efficiency.
• Builds strong relationships with partner departments across clinical and revenue cycle spaces.
• Responsible for driving positive patient and employee experience through engaged leadership and timely resolution of concerns.
• Provide coaching, mentoring, and performance feedback to staff, fostering a culture of accountability and excellence.
• Performs other duties as assigned.

Core Qualifications

• Minimum 5 years of Patient Access experience in a healthcare setting.
• 1‑2 years of progressive leadership experience in a supervisory or lead role.
• Strong knowledge of revenue cycle processes, insurance requirements, and patient access workflows.
• Excellent communication, problem‑solving, and organizational skills.
• Ability to lead in a fast‑paced environment and manage competing priorities.
• Proficiency with patient access systems and Microsoft Office Suite.

Base salary range: $55,000 – $75,000. The salary is a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting and will vary based on multiple factors. The job is also eligible to participate in Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs.

The position level is Associate and is located in the United States of America.