Registration Manager

Jobtailor; Springfield (MA); On-site; USD 70,000 - 100,000; Full time

Job summary

Jobtailor is seeking a hands-on Patient Access Supervisor to lead PreAccess activities in a fast-paced healthcare environment in Springfield, MA. You will coordinate registration, insurance verification, and financial clearance while coaching staff, monitoring metrics, and ensuring regulatory compliance across revenue cycle processes.

The role requires collaboration with Baystate Health and leadership to resolve escalated issues and drive process improvements.

Qualifications

• Current permanent U.S. work authorization required.
• 3+ years Patient Access experience in a healthcare setting.
• 1–2 years progressive leadership in a supervisory or lead role.
• Strong knowledge of revenue cycle processes, insurance requirements, and patient access workflows.
• Proficient in Word, Excel, PowerPoint and patient access systems.
• Ability to lead in a fast-paced environment and manage competing priorities.

Responsibilities

• Manage and coordinate PreAccess activities including registration, insurance verification, and financial clearance.
• Coordinate daily operational responsibilities with the PreAccess team.
• Ensure compliance with organizational policies, regulatory requirements, and revenue cycle best practices.
• Monitor performance metrics, identify trends, and reduce denials.
• Provide coaching, mentoring, and performance feedback to staff.
• Collaborate with Patient Access Managers, Baystate Health, and Huron leadership to resolve escalated operational and patient-related issues.
• Support staffing plans, shift coverage, and resource allocation for second shift.
• Assist in onboarding, training, and development of team members.
• Participate in departmental meetings and contribute to initiatives aligned with organizational objectives.
• Provide HR-related support including employee relations and engagement.
• Perform additional duties as assigned.

Skills

Work authorization

Patient Access experience

Leadership experience

Revenue cycle knowledge

Office software

Priorities management

Patient access systems

Tools

Microsoft Office Suite

Job description

Responsibilities

• Manage and coordinate PreAccess activities, ensuring timely and accurate registration, insurance verification, and financial clearance.
• Coordinate daily operational responsibilities with the PreAccess team to ensure efficient workflow and service delivery.
• Ensure compliance with organizational policies, regulatory requirements, and revenue cycle best practices.
• Monitor performance metrics, identify trends, and implement process improvements to enhance operational efficiency and reduce denials.
• Demonstrate a consistent standard of excellence, ensuring all team activities align with departmental and organizational expectations.
• Provide coaching, mentoring, and performance feedback to staff, fostering a culture of accountability and continuous improvement.
• Collaborate with Patient Access Managers, Baystate Health, and Huron leadership to resolve escalated operational and patient-related issues.
• Support staffing plans, schedule adherence, and resource allocation to ensure appropriate second‑shift coverage.
• Assist in onboarding, training, and development of team members to build capability and support performance goals.
• Participate in departmental meetings and contribute to initiatives aligned with Huron and Baystate Health objectives.
• Provide support for Human Resource‑related processes, including employee relations, performance management, and engagement.
• Perform additional duties as assigned in support of departmental and organizational objectives.

Qualifications

• Current permanent U.S. work authorization required.
• Minimum of 3 years of Patient Access experience in a healthcare setting.
• 1–2 years of progressive leadership experience in a supervisory or lead role.
• Strong knowledge of revenue cycle processes, insurance requirements, and patient access workflows.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and patient access systems.
• Ability to lead in a fast‑paced environment and manage competing priorities.