Patient Access Supervisor

3M HEALTHCARE; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Job summary

Huron is seeking a Patient Access Supervisor for second shift operations in Chicago. This role oversees patient access functions that impact patient satisfaction and organizational success. You will lead a team responsible for registration, scheduling, and insurance verification while collaborating with healthcare leaders.

Candidates should have at least 5 years of Patient Access experience and proven leadership skills. The position offers a competitive salary range of $55,000 - $75,000 and benefits including medical, dental, and vision coverage.

Qualifications

• Minimum 5 years of Patient Access experience in a healthcare setting.
• 1–2 years of progressive leadership experience in a supervisory or lead role.
• Strong knowledge of revenue cycle processes and insurance requirements.

Responsibilities

• Supervise and coordinate second‑shift Patient Access activities.
• Drive compliance with organizational policies and revenue cycle best practices.
• Monitor performance metrics and implement process improvements.

Skills

Patient Access experience

Leadership experience

Communication skills

Problem-solving skills

Organizational skills

Proficiency with patient access systems

Tools

Microsoft Office Suite

Job description

Job Description Summary

Huron partners with Baystate Health to jointly manage the entire Revenue Cycle department, driving operational excellence and financial performance while ensuring a patient‑first experience. As part of this collaborative model, the Patient Access Supervisor plays a key leadership role in second‑shift operations, overseeing front‑end revenue cycle functions that directly impact patient satisfaction and organizational success. This position is integral to maintaining seamless workflows across registration, scheduling, insurance verification, and point‑of‑service collections. You will lead a team that serves as the gateway to care, ensuring accuracy, compliance, and efficiency in every interaction. Working within Huron’s managed services framework, you’ll collaborate with Baystate Health leadership and Huron experts to implement best practices, optimize processes, and contribute to strategic initiatives that transform healthcare operations.

Position: Patient Access Supervisor (Second Shift)

Location: Palmer, MA (Onsite)

Responsibilities

• Supervise and coordinate second‑shift Patient Access activities, ensuring timely and accurate registration, insurance verification, and financial clearance.
• Drive compliance with organizational policies, regulatory standards, and revenue cycle best practices.
• Monitor performance metrics, identify trends, and implement process improvements to enhance operational efficiency.
• Provide coaching, mentoring, and performance feedback to staff, fostering a culture of accountability and excellence.
• Collaborate with Baystate Health and Huron leadership to resolve escalated issues and maintain a seamless patient experience.
• Support staffing plans, schedule adherence, and resource allocation for optimal coverage during second shift.
• Participate in departmental meetings and contribute to strategic initiatives aligned with Huron and Baystate Health goals.

Core Qualifications

• Minimum 5 years of Patient Access experience in a healthcare setting.
• 1–2 years of progressive leadership experience in a supervisory or lead role.
• Strong knowledge of revenue cycle processes, insurance requirements, and patient access workflows.
• Excellent communication, problem‑solving, and organizational skills.
• Ability to lead in a fast‑paced environment and manage competing priorities.
• Proficiency with patient access systems and Microsoft Office Suite.
• Ability to be onsite at Baystate Health’s facilities in Springfield, Massachusetts is required.

Benefits & Salary

The estimated base salary range for this job is $55,000 - $75,000. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. The job is also eligible to participate in Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.

Position Level

Associate

Country

United States of America