Patient Access Specialty Scheduler

OSF HealthCare; Peoria (IL); On-site; USD 30,000 - 35,000; Full time

Job summary

OSF HealthCare is seeking a Patient Access Specialty Scheduler to manage complex appointment coordination within the Oncology Clinic. The role requires strong communication, problem solving, and familiarity with medical terminology to ensure timely, well-coordinated patient care.

The ideal candidate has at least 2 years in a healthcare call center or related setting, with HFMA CRCR certification within 12 months of hire.

Qualifications

• Education: High School Diploma/ GED.
• Experience: 2 years in a call center, healthcare, and/or public health setting OR associate degree and one year of customer service relations experience.
• Certification: HFMA CRCR certification within 12 months of hire.
• Proficient in Microsoft Office and healthcare terminology.

Responsibilities

• Coordinate patients' appointments within the Oncology Clinic.
• Assist with complex scheduling including consultations, infusions, scans, labs, imaging, and biopsies.
• Collaborate with physicians' nurses and external facilities to ensure timely care.
• Understand Revenue Cycle and assist in maximizing reimbursement to OSF HealthCare.

Skills

Interpersonal skills

Communication skills

Analytical thinking

Problem solving

Attention to detail

Education

High School Diploma/GED

HFMA CRCR certification

Tools

Microsoft Office

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $21.72 - $25.55/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

POSITION SUMMARY:

The Patient Access Specialty Scheduler performs standard Patient Access functions and specializes in a variety of complex tasks in a location deemed as a specialty area. Demonstrates a high level of initiative and critical thinking skills to successfully solve problems without supervisory assistance or approval. Plays a crucial role in coordinating patients' appointments within the Oncology Clinic. Understands complex treatment regimens to ensure correct timing and duration of appointments including consultations, follow ups, infusions/chemo treatment, scans, labs, imaging and biopsies. Collaborates through interactions among physicians' nurses, patients and other facilities to ensure well-coordinated, timely care for patients. Understands the Revenue Cycle and the importance of securing financial resources to maximize reimbursement to the Health System. Possesses excellent patient service skills creating an exceptional first impression of OSF's services to the patients, families, and other external patients over the phone or in person. Respects the confidentiality rights of patients, employees, and guests by adhering to and explaining guidelines as outlined by Compliance. Lastly, demonstrates an understanding of "need to know" with respect to confidential and private information.

Qualifications

REQUIRED QUALIFICATIONS:

Education: High School Diploma/ GED.

Experience: 2 years' experience in a call center, healthcare, and/or public health setting OR associate degree and one year of customer service relations experience.

Licensure/ Certification: Healthcare Financial Management Associates Certified Revenue Cycle Representative (HFMA CRCR) certification within 12 months of hire.

Other Skills/ Knowledge: Excellent interpersonal and communication skills. Solid computer skills, including proficiency with Microsoft software. Strong analytical and problem-solving skills, with the ability to be detail oriented. Knowledge of medical terminology. Advanced knowledge of terminology used by insurance and managed care health plans including, CPT4, ICD9/10, HCPCS, and modifiers.

PREFERRED QUALIFICATIONS:

Experience: Experience with key OSF applications (EPIC, MS Teams).

OSF HealthCare is an Equal Opportunity Employer.