Manager OSF Complete Care Clinic

OSF HealthCare; Evergreen Park (IL); On-site; USD 97,000 - 114,000; Full time

Job summary

OSF HealthCare seeks a Manager for OSF OnCall Clinics to oversee daily operations, staffing, and strategic objectives across clinic locations. You will partner with leadership, providers, and care teams to ensure standardized operations and exceptional patient experiences.

Lead teams, drive process improvements, manage resources, and monitor metrics to support growth and adherence to guidelines. This role emphasizes operational excellence in a dynamic healthcare environment.

Qualifications

• Bachelor's degree in healthcare administration, business administration, nursing, or related healthcare field.
• Minimum of one year of management or leadership experience.
• Excellent interpersonal and communication skills.
• Strong analytical and problem-solving skills, with attention to detail.
• Ability to lead teams, manage change, and foster collaboration.
• Experience interpreting operational, financial, and performance metrics to drive improvement.

Responsibilities

• Oversee daily operations and strategic objectives of assigned clinic locations.
• Partner with leadership, providers, and care teams for standardized operations.
• Ensure high-quality patient care and exceptional patient experience.
• Manage staffing, scheduling, resource management, and operational performance.
• Drive financial stewardship, compliance, and process improvement.
• Support growth initiatives and strategic priorities across clinics.

Skills

Interpersonal skills

Microsoft Office

Analytical skills

Leadership

Change management

Performance metrics

Communication

Organization

Problem-solving

Healthcare operations

Project management

Education

Bachelor's degree in healthcare administration or related field

Master's degree in healthcare/business administration (preferred)

Tools

Microsoft Office

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career.

Expected pay for this position is $46.53-$54.74/hour. Actual pay will be determined by experience, skills and internal equity. This is a Salaried position.

Overview

OSF CompleteCare 55+ is an in-person and digital primary care model created to address the needs of adults 55+ who often face multiple chronic conditions, fragmented care, and barriers to timely access. Our clinics aredesigned to meet the unique health care needs of older adults through a personalized, team-based approach.

POSITION SUMMARY:

The Manager, OSF OnCall Clinics supports the daily operations and strategic objectives of assigned clinic locations. This role partners with leadership, providers, and care teams to ensure consistent, efficient, and standardized operations while delivering high-quality, safe patient care and an exceptional patient experience. The manager ensures operational efforts are maintained in alignment with established guidelines, policies, procedures, and standards of the operational mode. The manager is responsible for day-to-day operational oversight including staffing, scheduling, resource management, operational performance, financial stewardship, compliance, and process improvement. This role collaborates with division leadership and key stakeholders to support growth initiatives, operational excellence, standardization efforts, and the successful implementation of strategic priorities across clinic locations.

Qualifications

REQUIRED QUALIFICATIONS

Education:

Bachelor's degree in healthcare administration, business administration, nursing, or related healthcare field.

Experience: Minimum of one year of management or leadership experience.

Other Skills/ Knowledge:

Excellent interpersonal and communication skills.

• Solid computer skills, including proficiency with Microsoft software.


• Strong analytical and problem-solving skills, with the ability to be detail oriented.


• Strong leadership, coaching, and interpersonal skills.


• Ability to lead teams, manage change, and foster collaboration.


• Experience interpreting operational, financial, and performance metrics to drive improvement.


• Strong communication, organizational, and problem-solving skills.


• Knowledge of healthcare operations, staffing, scheduling, patient flow, and resource management.


• Project management and performance improvement experience.

PREFERRED QUALIFICATIONS

Education: Master's degree in healthcare administration, business administration, nursing, or related healthcare field.

Experience:

• Three years of healthcare management experience.


• Ambulatory, clinic, primary care, urgent care, specialty care, or multi-site operations experience.


• Experience leading operational transformation, growth initiatives, or service expansion. Experience with budgeting, financial management, and performance improvement. Knowledge of value-based care principles and healthcare quality initiatives.

OSF HealthCare is an Equal Opportunity Employer.