Patient Access Associate

OSF HealthCare; Dixon (IL); On-site; USD 53,870,000 - 63,383,000; Full time

Job summary

OSF HealthCare in Dixon, IL seeks a Patient Access Associate to ensure accurate registration, insurance and demographics for each patient. The role emphasizes delivering high-quality service over the phone and in person, and navigating multi-payer scenarios with precision.

Workdays Monday through Friday, 5:45am–2:15pm. The position requires a HS diploma or GED, one year of clerical or customer service experience, and proficiency with Microsoft Office and basic website navigation.

Qualifications

• Education: High school diploma or GED.
• Experience: One year in an office clerical setting or customer service environment.
• Other skills/knowledge: Working knowledge of standard Microsoft Office applications and website navigation; problem solving, conflict management, time management, good oral and written communication.
• Must complete all role-specific revenue cycle training and certification within 12 months.

Responsibilities

• Maintain accurate OSF medical records including demographics, insurance coverage and registration details.
• Provide excellent patient service by phone and in person, creating a positive first impression.
• Assist in navigating multi-payer scenarios and resolving issues with deductive reasoning.

Skills

Office software

Customer service

Communication

Time management

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $18.80 - $22.12/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

This job is located in Dixon,IL

Monday - Friday 5:45am-2:15pm

POSITION SUMMARY: The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record, which includes patient demographics, insurance coverage, responsible guarantor and registration precision in a manner which they understand what services they are receiving, their financial responsibilities for the services provided, and expectations of them while at the facility. Excellent patient service skills are expected to create an exceptional first impression of OSF’s services to the patients, families, and other external patients over the phone or in person. A high degree of deductive reasoning and logic skills are necessary in order to solve issues that can arise in a complex, multi-payer situation.

Qualifications

REQUIRED QUALIFICATIONS: Education: High school diploma or GED Experience: One year in an office clerical setting or customer service environment Other skills/knowledge: Working knowledge of standard Microsoft Office applications and website navigation Problem solving, conflict management, time management, good oral and written communication skills Required to complete all role specific revenue cycle training and certification within 12 months

PREFERRED QUALIFICATIONS: Experience: Three years in an office clerical setting or customer service environment. Direct experience in a revenue cycle or medical setting Other skills/knowledge: Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers. Knowledge of medical terminology

OSF HealthCare is an Equal Opportunity Employer.