Patient Access Supervisor (74864)

Women's Care; Orlando (FL); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Paid time off and holidays

401k plan

Competitive compensation package

Job summary

Women's Care is seeking a Patient Access Supervisor to provide supervisory support to the patient access team across multiple locations.

The role focuses on optimizing office flow, provider templates, and EMR usage (eCW) while enforcing HIPAA and delivering excellent patient service.

Ideal candidates have a HS diploma and at least two years in a medical practice, with leadership and strong attention to detail.

Qualifications

• HS Diploma or equivalent; Bachelor's degree preferred.
• Minimum of two years progressive experience in a medical practice, preferably OB/GYN.
• Experience with EMR systems, especially eCW.
• Knowledge of medical terminology, medical billing, and insurance reimbursement.
• Ability to lead and manage a team and resolve conflicts.
• Strong attention to detail and accuracy.

Responsibilities

• Provide supervisory support to patient access and administrative staff.
• Oversee day-to-day patient/office flow in alignment with Practice Manager.
• Review online scheduling platforms and report errors to Practice Manager.
• Oversee provider schedules, visit types, and appointment blocks.
• Enforce HIPAA-compliant workflows and patient privacy policies.
• Train and supervise front desk, billing, scheduling, and medical records staff.
• Improve front desk workflows to reduce errors and improve satisfaction.
• Manage call center metrics and daily/ monthly reports.

Skills

Leadership

Conflict resolution

Attention to detail

Teamwork

Patient service

Education

HS Diploma or equivalent

Bachelor's degree preferred

Tools

eCW EMR

Job description

Job Details: Job Location: 4700_ORL_1116 S Lucerne Terrace - Orlando, FL 32806, Position Type: Full Time, Job Category: Non-Clinical Staff, Women’s Care, founded in 1998, is a leading women’s healthcare group in the United States, dedicated to providing the highest quality of care for women through their reproductive years and beyond. With 100+ locations and over 400 OB/GYNs and specialists across the country, Women’s Care provides comprehensive patient care in obstetrics, gynecology, gynecologic oncology, urogynecology, gynecologic pathology, breast surgery, genetic counseling, maternal fetal medicine, laboratory services, and fertility.

The Patient Access Supervisor is responsible for providing professional supervisory support to patient access team and other administrative staff within an assigned unit following established standards and practices.

• Responsible for the day-to-day functions of patient and office flow in conjunction with the Clinical Supervisor.
• Maintain provider templates driving a targeted increase in utilization week to week in alignment with organizational goals.
• Weekly review of online scheduling platforms, and communication to the Practice Manager regarding errors or inconsistencies, such as incorrect or missing appointment times, incorrect or missing appointment types, etc.
• Daily oversight of proper use of provider schedules, such as visit types, appointment duration, use of blocks, etc.
• Enforce policies and procedures related to patient access workflows as instructed by the Practice Manager.
• Handle non-clinical related patient complaints and concerns while working to increase overall patient satisfaction and engagement.
• Supervise, train, and understand all administrative positions for all locations to include billing, verification, front office (check in and checkout), scheduling, call center, and medical records.
• Oversee and manage front desk/check-in/check-out workflows and process to reduce errors, improve financial performance, and increase patient satisfaction.
• Manage call center responsibilities including call completion times, call ques and routing, wait times and staffing allocation.
• Create and run daily and monthly eCW reports (schedule, appointment types, charges, and payments, etc.); maintains and reports analytical and statistical data as required.
• Oversee and order office equipment and supplies when needed and review with Practice Manager for cost control measures.
• Demonstrate and embody the Women’s Care mission and core values.
• Compliance with all HIPAA rules, regulations, and guidelines.
• Other duties as assigned.

Qualifications:

• HS Diploma or equivalent required; Bachelor's degree preferred.
• Minimum of two years progressive experience working in a medical practice, preferably in OBGYN.
• Experience working with EMR systems with knowledge of functionality; eCW a plus.
• Knowledge of medical terminology, medical billing, and insurance reimbursement.
• Ability to lead and manage a team, with experience in conflict resolution.
• Ability to provide critical thinking skills, solve problems and identify solutions.
• Strong attention to detail and accuracy.
• Displays a professional and positive outlook and manner.
• Must be dependable, reliable, and punctual.
• Ability to work cooperatively in group situations; offers assistance and support to coworkers, actively resolves conflicts, inspires trust of others, and treats patients and coworkers with respect.

WHY JOIN WOMEN'S CARE?

We Offer:

• Competitive compensation package
• Health, dental, and vision benefits
• Paid time offand paid holidays
• 401k plan
• An opportunity to make a difference in patients'lives every day!

At Women’s Care, we believe that our success is built on a foundation of strong, shared values. These values guide our actions, shape our culture, and define who we are as an organization.

• Communication & Collaboration
• Transparency
• Accountability & Integrity
• Patient Care & Innovation
• Excellence
• Respect

With the commitment of our employees, we remain true to our mission of providing unparalleled healthcare services to women every day.