Patient Access Specialist: Welcoming, Efficient Registration

Indiana Regional Medical Center; Ben Avon (Allegheny County); On-site; USD 21,000 - 28,000; Full time

Job summary

Indiana Regional Medical Center in Ben Avon, PA seeks a front desk patient registration specialist to greet patients, register for services, verify demographics and insurance, and collect payments. The role involves coordinating with clinical and billing departments and maintaining HIPAA compliance.

The ideal candidate has 1–2 years in patient registration or medical office settings, a high school diploma, and knowledge of medical terminology; CHAA certification is preferred.

Qualifications

• Education and experience requirements for patient registration and front-desk roles.
• Experience in medical offices or healthcare settings preferred.
• Certification in healthcare access is preferred.

Responsibilities

• Greet patients and visitors in a professional manner.
• Register patients for inpatient, outpatient, and emergency services.
• Collect and verify patient demographics, insurance, and financial information.
• Obtain pre-authorizations and referrals from insurance providers.
• Explain hospital policies and financial responsibilities to patients.
• Collect co-pays and other payments at service time.
• Schedule appointments and procedures as required.
• Maintain confidentiality of patient records per HIPAA.
• Collaborate with clinical and billing departments to ensure a seamless patient experience.
• Document interactions in the EHR system.
• Maintain knowledge of insurance plans, billing codes, and hospital protocols.

Skills

Customer service

Patient registration

Education

High school diploma or equivalent

Medical terminology course

CHAA Certified Healthcare Access Associate

Job description

Indiana Regional Medical Center in Ben Avon, PA seeks a front desk patient registration specialist to greet patients, register for services, verify demographics and insurance, and collect payments. The role involves coordinating with clinical and billing departments and maintaining HIPAA compliance.

The ideal candidate has 1–2 years in patient registration or medical office settings, a high school diploma, and knowledge of medical terminology; CHAA certification is preferred.