Patient Access Specialist: Welcoming, Efficient Care

musc; Charleston (SC); On-site; USD 21,000 - 26,000; Full time

Job summary

Carolina Family Care, Inc. is seeking a Front Desk/Pre-Registration Clerk to greet patients, collect demographic and insurance details, and ensure a smooth check-in process at MUSC Health Atlantic Cardiovascular Associates in Charleston, SC.

The role emphasizes accuracy in patient accounts, timely appointment scheduling, and confidentiality of sensitive information. You will handle co-pays, balance collection, and coordinate with care team to support efficient clinic operations.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience.
• Ability to interpret and apply financial procedures and regulations preferred.
• Previous experience with hospital information systems or word processing preferred.

Responsibilities

• Obtain and update demographic and insurance information for all patients.
• Meet standard productivity metrics while performing the pre-registration and registration process.
• Complete all regulatory and compliance related forms for the visit.
• Complete verification and payment workflow, including screening for potential funding sources, and setting patient expectations for reimbursement.
• Demonstrate commitment to positive patient and family experiences and excellence in customer service.

Skills

Customer service

Phone interaction

Data entry

Education

High school diploma or GED

Tools

Hospital information systems

Job description

Carolina Family Care, Inc. is seeking a Front Desk/Pre-Registration Clerk to greet patients, collect demographic and insurance details, and ensure a smooth check-in process at MUSC Health Atlantic Cardiovascular Associates in Charleston, SC.

The role emphasizes accuracy in patient accounts, timely appointment scheduling, and confidentiality of sensitive information. You will handle co-pays, balance collection, and coordinate with care team to support efficient clinic operations.