Patient Access & Experience Specialist

University Hospitals Pain Management; Concord (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

University Hospitals Pain Management is seeking a Patient Access Representative to serve as the first point of contact for patients and families. The role ensures accurate registration, demographic and insurance data, and supports scheduling and payments processes to enhance the patient experience.

The position involves assisting with MyChart access, coordinating with the care team, and maintaining privacy standards while contributing to revenue cycle efficiency and smooth clinic operations.

Responsibilities

• Checking patients in and/or out for medical visits
• Answering the phone to address patient inquiries and scheduling appointments
• Assists patients with enrolling and utilizing MyChart
• Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration
• Communicating information and important details to other medical care team
• May contact insurance companies regarding coverage, preapprovals, billing and other issues
• Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances
• Assist with completion of various types of paperwork and forms
• Effectively work EPIC workques, worklist and inbasket messages
• Schedules referrals and follow-up visits
• Accurate and timely scanning of documents into EPIC
• Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency
• Actively participates in UH emergency preparedness
• Maintains a clean and organized work area
• Will be cross-trained to perform other duties as assigned
• May be scheduled to work at off-sites
• Performs other duties as assigned
• Complies with all policies and standards
• For specific duties and responsibilities, refer to documentation provided by the department during orientation
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Job description

University Hospitals Pain Management is seeking a Patient Access Representative to serve as the first point of contact for patients and families. The role ensures accurate registration, demographic and insurance data, and supports scheduling and payments processes to enhance the patient experience.

The position involves assisting with MyChart access, coordinating with the care team, and maintaining privacy standards while contributing to revenue cycle efficiency and smooth clinic operations.