Patient Access Specialist: Smooth Check-In & Billing Help

OSF HealthCare; Urbana (IL); On-site; USD 25,000 - 30,000; Part time

Job summary

OSF HealthCare in Urbana, IL is seeking a Patient Access Associate to ensure complete and accurate medical records, including demographics, insurance, and guarantor data. The role requires delivering exceptional patient service and solving issues across multi-payer claims, over the phone or in person.

The position offers daytime hours, a 32-hour workweek, and training in revenue cycle processes to ensure accurate financial responsibility communication to patients.

Qualifications

• Education: High school diploma or GED.
• Experience: One year in an office clerical or customer service setting.
• Proficient with Microsoft Office and website navigation.
• Strong problem solving, time management, and communication skills.
• Must complete role-specific revenue cycle training within 12 months.

Responsibilities

• The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record.
• Verifies patient demographics, insurance coverage, responsible guarantor and registration precision.
• Explain services, financial responsibilities and expectations to patients over the phone or in person.
• Use deductive reasoning to solve issues in a complex multi-payer environment.

Skills

MS Office

Website navigation

Problem solving

Conflict management

Time management

Communication

Customer service

Education

High school diploma or GED

Tools

CPT4

ICD9/10

HCPCS

Modifiers

Medical terminology

Job description

OSF HealthCare in Urbana, IL is seeking a Patient Access Associate to ensure complete and accurate medical records, including demographics, insurance, and guarantor data. The role requires delivering exceptional patient service and solving issues across multi-payer claims, over the phone or in person.

The position offers daytime hours, a 32-hour workweek, and training in revenue cycle processes to ensure accurate financial responsibility communication to patients.