Patient Access Specialist: Accurate Registration & Billing

OSF HealthCare; Dixon (IL); On-site; USD 53,870,000 - 63,383,000; Full time

Job summary

OSF HealthCare in Dixon, IL seeks a Patient Access Associate to ensure accurate registration, insurance and demographics for each patient. The role emphasizes delivering high-quality service over the phone and in person, and navigating multi-payer scenarios with precision.

Workdays Monday through Friday, 5:45am–2:15pm. The position requires a HS diploma or GED, one year of clerical or customer service experience, and proficiency with Microsoft Office and basic website navigation.

Qualifications

• Education: High school diploma or GED.
• Experience: One year in an office clerical setting or customer service environment.
• Other skills/knowledge: Working knowledge of standard Microsoft Office applications and website navigation; problem solving, conflict management, time management, good oral and written communication.
• Must complete all role-specific revenue cycle training and certification within 12 months.

Responsibilities

• Maintain accurate OSF medical records including demographics, insurance coverage and registration details.
• Provide excellent patient service by phone and in person, creating a positive first impression.
• Assist in navigating multi-payer scenarios and resolving issues with deductive reasoning.

Skills

Office software

Customer service

Communication

Time management

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

Job description

OSF HealthCare in Dixon, IL seeks a Patient Access Associate to ensure accurate registration, insurance and demographics for each patient. The role emphasizes delivering high-quality service over the phone and in person, and navigating multi-payer scenarios with precision.

Workdays Monday through Friday, 5:45am–2:15pm. The position requires a HS diploma or GED, one year of clerical or customer service experience, and proficiency with Microsoft Office and basic website navigation.