Patient Access Associate

OSF HealthCare; Urbana (IL); On-site; USD 25,000 - 30,000; Part time

Job summary

OSF HealthCare in Urbana, IL is seeking a Patient Access Associate to ensure complete and accurate medical records, including demographics, insurance, and guarantor data. The role requires delivering exceptional patient service and solving issues across multi-payer claims, over the phone or in person.

The position offers daytime hours, a 32-hour workweek, and training in revenue cycle processes to ensure accurate financial responsibility communication to patients.

Qualifications

• Education: High school diploma or GED.
• Experience: One year in an office clerical or customer service setting.
• Proficient with Microsoft Office and website navigation.
• Strong problem solving, time management, and communication skills.
• Must complete role-specific revenue cycle training within 12 months.

Responsibilities

• The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record.
• Verifies patient demographics, insurance coverage, responsible guarantor and registration precision.
• Explain services, financial responsibilities and expectations to patients over the phone or in person.
• Use deductive reasoning to solve issues in a complex multi-payer environment.

Skills

MS Office

Website navigation

Problem solving

Conflict management

Time management

Communication

Customer service

Education

High school diploma or GED

Tools

CPT4

ICD9/10

HCPCS

Modifiers

Medical terminology

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $18.80 - $22.12/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

This job is located in Urbana,IL

Hours between 7:00 am -5:30 pm with a Holiday and weekend rotation

Training will be 4-5 weeks on day shift up to 40 hours.

32 hours a week

POSITION SUMMARY:

The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record, which includes patient demographics, insurance coverage, responsible guarantor and registration precision in a manner which they understand what services they are receiving, their financial responsibilities for the services provided, and expectations of them while at the facility. Excellent patient service skills are expected to create an exceptional first impression of OSF’ s services to the patients, families, and other external patients over the phone or in person. A high degree of deductive reasoning and logic skills are necessary in order to solve issues that can arise in a complex, multi-payer situation.

Qualifications

REQUIRED QUALIFICATIONS:

Education: High school diploma or GED Experience: One year in an office clerical setting or customer service environment Other skills/knowledge: Working knowledge of standard Microsoft Office applications and website navigation Problem solving, conflict management, time management, good oral and written communication skills Required to complete all role specific revenue cycle training and certification within 12 months

PREFERRED QUALIFICATIONS:

Experience: Three years in an office clerical setting or customer service environment. Direct experience in a revenue cycle or medical setting Other skills/knowledge: Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers. Knowledge of medical terminology

OSF HealthCare is an Equal Opportunity Employer.