Ambulatory Patient Access Specialist

10 Nationwide Children's Hospital; Columbus (OH); On-site; USD 36,000 - 42,000; Full time

Job summary

Nationwide Childrens Hospital in Columbus, OH is seeking a Patient Access Registrar to greet and register patients, answer calls, schedule appointments, and file charts. This full-time role follows a MondayFriday schedule, 40 hours, with no weekends or holidays and benefits eligibility.

You will interact with patients and families, verify demographics and insurance, and coordinate with clinical staff. Cross-training for appointment scheduling is included to support departmental needs.

Qualifications

• High School Diploma or equivalent required.
• Associate’s Degree preferred.
• CPR certification may be required depending on position.
• Demonstrated computer skills and strong administrative abilities.
• One year of health care experience preferred.

Responsibilities

• Greets and registers patients.
• Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.
• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated.
• Communicates differences to the customer.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met.
• Instructs customer on requirements.
• Assists in identifying self-pay patients and referring them to financial assistance when applicable.
• Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
• Assists in the shadowing/precepting of new employees.

Skills

Customer service

Registration experience

Computer skills

Administrative skills

Education

High School Diploma or equivalent

Associate’s Degree

Job description

Nationwide Childrens Hospital in Columbus, OH is seeking a Patient Access Registrar to greet and register patients, answer calls, schedule appointments, and file charts. This full-time role follows a MondayFriday schedule, 40 hours, with no weekends or holidays and benefits eligibility.

You will interact with patients and families, verify demographics and insurance, and coordinate with clinical staff. Cross-training for appointment scheduling is included to support departmental needs.